Director, Client Success

PowerToFly; Allen; Hybrid; PHP 11,264,000 - 15,019,000; Full time

Job summary

Visa is seeking a Director of Client Success to lead Chile Southern Cone LAC, report to the Country Manager, and drive post-sale client outcomes. You will oversee onboarding, implementations, adoption, and service delivery for a portfolio of clients, aligning with global Client Success strategy and transforming operations.

You will coach a team of leaders and professionals to build strong client relationships, achieve performance metrics, and optimize value realization through Visa products and

Qualifications

• Expertise in payment systems including authorization, clearing, client connectivity and settlement.
• Ability to solve complex global cross-functional issues with judgment.
• Strong track record building relationships with senior stakeholders.
• Experience leading cross-functional teams through high-impact business issues.
• Knowledge of AI concepts and how to apply them for value.
• Experience managing technical/professional services teams.

Responsibilities

• Lead post-sale and operational client relationships to drive success outcomes.
• Oversee service delivery for new products, onboarding, implementations and adoption.
• Provide strategic and technical leadership for operational activities across clients.
• Define and deploy client service strategies across client types.
• Guide a high-performing team and mentor leaders and contributors.
• Drive proactive optimization and value realization for Visa products.

Skills

Payment systems

Cross-functional leadership

Client relationships

Strategic thinking

AI concepts

Team leadership

Proactive mindset

Executive communication

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Director of Client Success, acting as a Lead for Chile Southern Cone LAC holds a critical position within the Client Services organization, being accountable for the client experience within this Chile Southern Cone LAC This is a senior leadership role as a member of the Client Services Southern Cone leadership team with dual reporting lines to the Chile Southern Cone LAC Country Manager.

This individual will lead a team responsible for managing the postsale and operational relationships with clients by driving client success outcomes. This role is accountable for the service delivery of new products, onboarding new clients, implementations, product adoption, operational support and client optimization.

The Director is expected to provide strategic functional and technical leadership for all the operational activities for applicable clients including the cross functional delivery of systems and services. The Director is responsible for defining and deploying client service strategies across various client types ensuring that Client operational goals and success metrics are understood and achieved.

The Director is accountable for building a high performing and cohesive team aligned to the global Client Success strategic transformation by providing leadership to a team of people leaders and individual contributors. They should do this through coaching setting strategic direction and applying working knowledge of Visa products systems and procedures.

The Director is accountable for personifying the Visa leadership principles while providing guidance to direct reports cross functional staff and senior management to proactively drive Client Success whilst ensuring effective resolution of high priority issues with potential of significant financial implications.

This senior leadership role is an exciting opportunity to be at the foreground of and shape Visa Client Success transformation by leading and developing a high performing team of Client Success Managers to maximize client benefits realization and value from Visa products and services via proactive optimization processes.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Demonstrated expertise in payment systems including authorization and clearing systems client connectivity and settlement services
• Demonstrated expertise at strategically solving complex global cross functional issues evidenced by the exercise of critical thinking and sound judgement
• Demonstrated ability to build and maintain outstanding business relationships with internal and external stakeholders at senior and executive management levels
• Outstanding ability to strategically steer cross functional teams through high impact unprecedented complex business issues
• Demonstrated expertise of AI concepts and applications and how they can be leveraged to create value for Visa and its clients
• Demonstrated expertise of leading and managing a team of technical and or professional services professionals
• Expert proficiency in the following skills
• Building client relationships
• Build credibility and create trust based relations partner with clients to build their business
• Becoming customer centric
• Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning
• Build measurable action plans to help clients achieve their business goals and realize value from their products or solutions
• Client engagement
• Communicate clearly and effectively with clients
• Proactiveness
• Think ahead and take action
• Critical thinking
• Take ownership over problems and find creative solutions to complex problems

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.