Consultant, Client Success

Visa; Mexico; Hybrid; MXN 600,000 - 1,000,000; Full time

Job summary

Visa is seeking a Consultant, Client Success in Mexico to own the post-sale client services relationship, drive adoption of Visa products, and collaborate with Sales and Product teams to maximize client value. The role emphasizes proactive support, strategic planning, and scalable client experience improvements.

Based in Mexico with in-office presence, the consultant will lead client success initiatives, develop training materials, and maintain strong client relationships across key stakeholders.

Qualifications

• Experience analyzing data and translating findings into actionable business recommendations.
• Experience in using standard Microsoft Office tools (Excel, PowerPoint, Word).
• Ability to communicate complex technical terms in business language.
• Experience in building client relationships and trust-based collaboration.
• Experience in success planning with measurable action plans.

Responsibilities

• Own holistic post-sale Client Services operational relationship for applicable clients.
• Partner with Sales and Product to maximize client benefits and value realization.
• Define and deploy client support and service implementation strategies.
• Lead client success initiatives to improve adoption of Visa products.
• Establish relationships with cross-functional teams to resolve complex issues.
• Develop client education and training materials to communicate Visa rules and releases.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Act as escalation point for significant issues and major incidents.
• Identify opportunities to optimize client performance and health monitoring.

Education

Bachelor's Degree

Advanced degree (Masters/MBA/JD/MD)

Tools

Microsoft Excel, PowerPoint, Word

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients' business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the frontier of Visa's Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa's business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa's strategy.

This role serves as a functional specialist, located in Mexico.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.


• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.


• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client's adoption and performance of Visa products purchased.


• Drive and deliver initiatives to improve client adoption of products and use of Visa's self-service tools.


• Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.


• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.


• Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.


• Lead periodic operational reviews with clients and Visa stakeholders.


• Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.


• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD


• Experience analyzing data and translating findings into actionable business recommendations.


• Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).


• Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.


• Experience in communicating complex technical terms and/or processes in business language tailored to client.


• Experience in building client relationships and creating trust-based relations.


• Experience in success planning and building measurable action plans to help clients achieve their business goals.


• Experience in client engagement and commu