Customer Success Specialist - High-Volume Support

Concentrix; Makati; Remote; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Philippines seeks a customer service professional with 2+ years in handling high-volume calls and emails from home. You will verify contact data, engage customers, and support quota attainment to drive growth.

You will develop product knowledge, capture feedback via surveys and the CRM, and document interactions in MS Office. A proactive, process-oriented mindset helps address roadblocks and ensure customer satisfaction and loyalty.

Qualifications

• Experience in customer service with target-driven environments.
• Ability to handle high call volumes and multi-channel communications.
• Proficiency with CRM systems (Salesforce or similar) and MS Office.

Responsibilities

• Manage high volume of customer contacts via phone and email daily.
• Verify contact information and support product knowledge dissemination.
• Document and track qualitative feedback and measurements through surveys and CRM.
• Address customer concerns and roadblocks to promote satisfaction and adoption.

Skills

Customer service

Sales quota attainment

High-volume calling

Problem solving

Tools

Salesforce CRM

MS Office

Job description

Concentrix Philippines seeks a customer service professional with 2+ years in handling high-volume calls and emails from home. You will verify contact data, engage customers, and support quota attainment to drive growth.

You will develop product knowledge, capture feedback via surveys and the CRM, and document interactions in MS Office. A proactive, process-oriented mindset helps address roadblocks and ensure customer satisfaction and loyalty.