Strategic Account Manager — Growth & Renewal

Concentrix Corporation; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix Corporation in Makati City seeks a Specialist, Account Manager to oversee complex client accounts, renew, expand and convert service relationships, and serve as the single point of contact.

You will leverage data to drive decisions, achieve revenue-based quotas, coordinate with client service teams, and collaborate with decision-makers across levels to ensure client success.

Qualifications

• 4-5 years working in an account management environment.
• Experience with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint.
• Demonstrated ability to communicate effectively in a fast-paced environment while building positive relationships.
• Proven track record of success in sales or account management.
• Passion for exceptional customer experience and sales.
• Aptitude to learn and optimize new technology and data.
• Problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize and multi-task in a time-sensitive environment.
• Ability to exercise independent judgement and critical thinking.
• Professional and polished demeanor.
• Experience in high-volume calling preferred.

Responsibilities

• Ensure client's customers are consistently satisfied with the client's products and services, and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives.
• Evaluate the client's customer needs and propose potential solutions.
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams.
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction.
• Manage external competitive pressures and effectively handle objections.
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels.
• Responsible for managing sales territory and achieving monthly quotas.
• Negotiate skillfully in tough situations.
• Identify risk and barriers to success; develop contingency plans when necessary.
• Identify opportunities for additional product or service sales.
• Use data to help influence buying/renewal process.

Skills

Account management

Sales

Customer experience

Communication

Tools

Salesforce.com

Microsoft Outlook

PowerPoint

Job description

Concentrix Corporation in Makati City seeks a Specialist, Account Manager to oversee complex client accounts, renew, expand and convert service relationships, and serve as the single point of contact.

You will leverage data to drive decisions, achieve revenue-based quotas, coordinate with client service teams, and collaborate with decision-makers across levels to ensure client success.