Strategic Channel Growth Lead

Concentrix; Makati; Vor Ort; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Concentrix Makati is seeking a Channel Enablement Manager to drive sales growth through strategic channel partners. You will enable the sales process, manage partner relationships, and deliver training that highlights the value of our products and services.

In this role you’ll forecast performance with CRM data, supervise a team, and coordinate cross-functional efforts to improve channel health and customer satisfaction at scale.

Qualifikationen

• Experience enabling channel sales processes.
• Ability to train sales teams and share insights.

Aufgaben

• Manage relationships with important channel partners and support a team to drive sales through channel partners.
• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
• Conduct monthly/quarterly consultative reviews and health checks analyzing needs.
• Create talking tracks related to customer health and use predictive data to identify at-risk customers.
• Maintain overall health of channel, ensuring high satisfaction levels, with feedback to improve channel experience.
• Manage channel escalations and coordinate prompt resolutions while communicating with client and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team about product value and benefits.
• Manage high volume of customer contacts through phone and email daily.
• Work with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM data hygiene to ensure data quality.

Jobbeschreibung

Concentrix Makati is seeking a Channel Enablement Manager to drive sales growth through strategic channel partners. You will enable the sales process, manage partner relationships, and deliver training that highlights the value of our products and services.

In this role you’ll forecast performance with CRM data, supervise a team, and coordinate cross-functional efforts to improve channel health and customer satisfaction at scale.