Channel Enablement Manager

Concentrix Philippines; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Concentrix Philippines in Makati seeks a Channel Enablement Manager to drive sales enablement through partner relationships and data-driven health checks. You will coordinate with cross-functional teams, develop training for the sales force, and manage channel health to maximize revenue and customer satisfaction.

The role emphasizes delivering talk tracks, conducting health reviews, and maintaining CRM data integrity to support ongoing partner engagement and growth.

Qualifications

• Experience in managing relationships with key channel partners.
• Ability to build talk tracks and health checks using data insights.
• Strong cross-functional collaboration and CRM data hygiene.

Responsibilities

• Improve customer retention and revenue growth by engaging channel partners and forecasting sales.
• Promote products and services to strategic channel partners to hit defined metrics.
• Conduct monthly/quarterly reviews and health checks to assess partner needs and opportunities.
• Deliver training to sales teams on product value and channel programs.
• Maintain high channel health and partner satisfaction through feedback-driven improvements.
• Coordinate channel escalations and ensure timely resolution with clients and internal teams.

Job description

Job Title:

Channel Enablement Manager

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promote the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time