Strategic Business Writer for Training & SOPs (6-Month)

UnitedHealth Group; Philippines; On-site; Confidential; Part time

Job summary

UnitedHealth Group Philippines is seeking a Business Writer to create and maintain clear, accurate training documentation for New Hire programs. You will collaborate with SMEs to develop content such as SOPs, job aids, and CPDs, and document system/process changes to support customer service operations.

The role focuses on building and updating training materials, ensuring clarity and consistency, and delivering materials that reflect current business processes.

Qualifications

• 12+ months of experience in writing New Hire Training materials (facilitation guides, participant guides, job aids, SOPs).
• Experience working with SMEs in a corporate setting, including leading discussions and extracting content.
• Willing to engage in a project-based role for up to 6 months.

Responsibilities

• Create and maintain work instructions, job aids, SOPs, and CPDs for Customer Service Operations.
• Develop process workflows and alerts for clients and internal teams.
• Document system and capability changes affecting ORx systems and reflect updates in docs.
• Draft clear written communications for internal teams and ensure accuracy and consistency.

Skills

Content writing

Technical writing

SME coordination

Training materials development

Tools

MS Word

Google Docs

Job description

UnitedHealth Group Philippines is seeking a Business Writer to create and maintain clear, accurate training documentation for New Hire programs. You will collaborate with SMEs to develop content such as SOPs, job aids, and CPDs, and document system/process changes to support customer service operations.

The role focuses on building and updating training materials, ensuring clarity and consistency, and delivering materials that reflect current business processes.