Technical Writer

Insight Global; Metro Manila; On-site; PHP 536,000 - 670,000; Full time

Job summary

Insight Global is seeking a Content Assistant to support pharmaceutical CAAS projects and day-to-day content requests, ensuring accuracy and alignment with content standards across regions.

The role involves editing, archiving, and translating content for HR, Procurement and Finance/Payroll, in collaboration with SMEs and functional managers. It requires strong English communication and independent work in a fast-paced environment.

Qualifications

• 3+ years of experience in technical writing, process documentation, instructional design, or web content management.
• Strong proficiency with Microsoft Office Suite (especially Excel) and experience generating reports and managing data
• Experience creating process documentation, SOPs, workflows, and infographics using documentation tools
• Excellent written and verbal English communication skills with proven stakeholder management and cross-functional collaboration experience
• Ability to work independently in a fast-paced environment, manage multiple priorities, and handle confidential information with professionalism
• Bachelor's Degree in related field

Responsibilities

• Support CAAS projects content requirements and day-to-day activities via Intake tools.
• Review and revise content with SMEs, content owners, and managers.
• Develop, edit/update and archive documents (including translated content) related to HR, Procurement, and Finance/Payroll across regions.
• Adhere to content development, approval, publishing and archiving processes.
• Increase effectiveness and efficiency of HR, Procurement and Finance/Payroll service delivery and customer satisfaction by ensuring accurate information is available.

Skills

Technical writing

Process documentation

SOPs and workflows

Infographics creation

English communication

Stakeholder management

Data reporting

Confidential handling

Education

Bachelor's Degree

Tools

Microsoft Excel

MS Office Suite

Job description

Compensation: 50,000 PHP Monthly (Independent Consultant)

Must Have:

• 3+ years of experience in technical writing, process documentation, instructional design, or web content management
• Strong proficiency with Microsoft Office Suite (especially Excel) and experience generating reports and managing data
• Experience creating process documentation, SOPs, workflows, and infographics using documentation tools
• Excellent written and verbal English communication skills with proven stakeholder management and cross-functional collaboration experience
• Ability to work independently in a fast-paced environment, manage multiple priorities, and handle confidential information with professionalism
• Bachelors Degree in related field

Day to Day:

Insight Global is looking for a content assistant to support one of their pharmaceutical clients. The Content Assistant is responsible for supporting the content requirements of Content As A Service (CAAS) projects as well as day-to-day activities/requests received by the team through the Intake tools. The resource will also review and revise content based on the content standards in collaboration with subject matter experts, content owners, functional managers and/or CSO team members/contractors. The position will also be responsible for developing, editing/updating and archiving documents (including translated content) related to HR, Procurement, and Finance/Payroll across regions (ASPAC, NA, EMEA and LATAM). The Content Assistant adheres to the development, approval, publishing and archiving of knowledge and content articles process. The position increases the effectiveness and efficiency of HR, Procurement and Finance/Payroll Service delivery and increases customers’ confidence and satisfaction by ensuring that accurate information is available and easily finable across knowledge base