Technical Writer | Hybrid Work Arrangement | Up to 35K

Optum, a UnitedHealth Group Company; Metro Manila; On-site; PHP 391,000 - 725,000; Part time

Benefits offered by this job

Paid Time-Off Benefits

Employee Recognition

Training and Staff Development

All Mandatory Statutory Benefits

Job summary

Optum is seeking Business Writers to create and maintain clear, accurate business documentation. You will document system updates, process changes, and operational procedures to help customer service teams work efficiently and consistently.

Responsibilities include creating SOPs, CPDs, CAG alerts, and process workflows, plus updating docs to reflect business changes and communicating with internal teams. Collaboration with SMEs is essential for producing high-quality content.

Qualifications

• 6 months of experience in content writing for New Hire Training materials (Facilitation Guides, Participant Guides, Job Aids, SOPs)
• Experience working with SMEs in a corporate setting, leading discussions and developing content from scratch

Responsibilities

• Create and maintain work instructions, job aids, and standard operating procedures (SOPs)
• Develop process workflows for Customer Service Operations
• Prepare Client Procedure Documents (CPDs) and CAG alerts for clients
• Document system and capability changes affecting ORx systems
• Update documentation to reflect business process changes
• Develop written communications for internal teams
• Ensure documentation is accurate, clear, and easy to follow

Skills

Content writing

SME collaboration

Documentation writing

Training materials

Job description

We are looking for Business Writers to create and maintain clear, accurate business documentation.

In this role, you will document system updates, process changes, and operational procedures to help customer service teams work efficiently and consistently.

Key Responsibilities

• Create and maintain:

  • Work instructions, job aids, and standard operating procedures (SOPs)

  • Process workflows for Customer Service Operations

  • Client Procedure Documents (CPDs)

  • Carrier, Account, and Group (CAG) alerts for clients

• Document system and capability changes affecting ORx systems

• Update documentation to reflect business process changes

• Develop written communications as needed for internal teams

• Ensure documentation is accurate, clear, and easy to follow

Qualifications:

• Willing to work on a project-based engagement for up to 9 months.

• At least 6 months of experience in content writing for New Hire Training materials, such as:

  • Facilitation Guides

  • Participant Guides

  • Job Aids

  • SOPs
    (Experience in any industry is welcome)

• Experience working with SMEs (Subject Matter Experts) in a corporate setting, including:

  • Leading discussions

  • Applying probing skills

  • Identifying and developing content from scratch

What We Offer

• Paid Time-Off Benefits

• Employee Recognition

• Training and Staff Development

• All Mandatory Statutory Benefits

Who We Are

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.