Senior Technical Writer — SOPs, Processes & Knowledge Base

Insight Global; Metro Manila; On-site; PHP 536,000 - 670,000; Full time

Job summary

Insight Global is seeking a Content Assistant to support pharmaceutical CAAS projects and day-to-day content requests, ensuring accuracy and alignment with content standards across regions.

The role involves editing, archiving, and translating content for HR, Procurement and Finance/Payroll, in collaboration with SMEs and functional managers. It requires strong English communication and independent work in a fast-paced environment.

Qualifications

• 3+ years of experience in technical writing, process documentation, instructional design, or web content management.
• Strong proficiency with Microsoft Office Suite (especially Excel) and experience generating reports and managing data
• Experience creating process documentation, SOPs, workflows, and infographics using documentation tools
• Excellent written and verbal English communication skills with proven stakeholder management and cross-functional collaboration experience
• Ability to work independently in a fast-paced environment, manage multiple priorities, and handle confidential information with professionalism
• Bachelor's Degree in related field

Responsibilities

• Support CAAS projects content requirements and day-to-day activities via Intake tools.
• Review and revise content with SMEs, content owners, and managers.
• Develop, edit/update and archive documents (including translated content) related to HR, Procurement, and Finance/Payroll across regions.
• Adhere to content development, approval, publishing and archiving processes.
• Increase effectiveness and efficiency of HR, Procurement and Finance/Payroll service delivery and customer satisfaction by ensuring accurate information is available.

Skills

Technical writing

Process documentation

SOPs and workflows

Infographics creation

English communication

Stakeholder management

Data reporting

Confidential handling

Education

Bachelor's Degree

Tools

Microsoft Excel

MS Office Suite

Job description

Insight Global is seeking a Content Assistant to support pharmaceutical CAAS projects and day-to-day content requests, ensuring accuracy and alignment with content standards across regions.

The role involves editing, archiving, and translating content for HR, Procurement and Finance/Payroll, in collaboration with SMEs and functional managers. It requires strong English communication and independent work in a fast-paced environment.