Strategic Business Analyst - Process & Client Experience

Crawford & Company; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Crawford & Company is seeking a skilled business analyst to drive process improvements and data-driven decision making across client services teams. The role involves documenting outcomes, coordinating sessions, and ensuring alignment with senior leaders to enhance efficiency.

The candidate should have strong analytical abilities, project management skills, and experience with Power BI, Excel, and other BI tools. This position emphasizes cross-functional collaboration and operational excellence.

Qualifications

• Bachelor's degree or equivalent in business, finance, or engineering.
• Experience in business analysis concepts is preferred.
• Proficiency with MS Office and BI tools.
• Strong problem solving and data interpretation skills.
• Ability to manage projects and coordinate teams effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Stay current on industry best practices and share with the team.
• Develop and maintain SOPs and documentation for systems and processes.
• Conduct research to boost productivity and efficiency in operations.
• Assist in planning pilots and developing training materials.
• Provide data to business units to support decision making.

Skills

Project management

Data analytics

Business analysis

Communication

Time management

Attention to detail

Education

Bachelor's degree in Business Administration, Accounting/Finance, or Industrial Engineering

Tools

Word

Excel

PowerPoint

Visio

Power BI

Job description

Crawford & Company is seeking a skilled business analyst to drive process improvements and data-driven decision making across client services teams. The role involves documenting outcomes, coordinating sessions, and ensuring alignment with senior leaders to enhance efficiency.

The candidate should have strong analytical abilities, project management skills, and experience with Power BI, Excel, and other BI tools. This position emphasizes cross-functional collaboration and operational excellence.