Business Analytics & Process Improvement Specialist

Crawford and Company; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Crawford & Company is seeking a Business Analyst to perform productivity analyses, document standard operating procedures, and support client services with data-driven decisions. The role focuses on scheduling, documenting outcomes, and obtaining signoffs while collaborating with executives and account teams to improve client satisfaction.

The position involves researching best practices, developing process improvements, and assisting with budgeting and technology evaluations to drive efficiency

Qualifications

• Bachelor's degree in Business Administration, Accounting/Finance, Industrial Engineering, or a related field.
• 1–3 years of professional experience with applied business analysis concepts.
• Excellent skills with Word, Excel, PowerPoint, Visio, and Power BI.
• Ability to manage projects, plan, coordinate and control activities.

Responsibilities

• Stay current on industry best practices and share with the team.
• Develop, write, publish and maintain standard operating procedures and documentation for systems.
• Conduct research to improve productivity and efficiency of operations.
• Provide data and information to business units to support decisions.
• Assist in budgeting, cost/benefit analyses and evaluating new technologies.
• Coordinate with units to integrate workflows and ensure SOP compliance.
• Represent Crawford in meetings with customers, vendors and consultants.

Skills

Project management

Data analytics

Business analysis

Communication

Client orientation

Problem solving

Education

Bachelor's degree in Business Administration, Accounting/Finance, Industrial Engineering, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Power BI

Job description

Crawford & Company is seeking a Business Analyst to perform productivity analyses, document standard operating procedures, and support client services with data-driven decisions. The role focuses on scheduling, documenting outcomes, and obtaining signoffs while collaborating with executives and account teams to improve client satisfaction.

The position involves researching best practices, developing process improvements, and assisting with budgeting and technology evaluations to drive efficiency