Client Services Optimization Analyst

Hammerjack Pty Ltd; Philippines; On-site; PHP 500,000 - 750,000; Full time

Job summary

Crawford is seeking a Business Analyst - Client Services to analyze operations, design future-state processes, and support the USLA Client Services project team. You will organize workshops, document outcomes, and obtain signoffs while collaborating with VP, MD, and client executives to improve engagement and satisfaction.

The role involves data-driven decision support, reporting, and ongoing service deliverables including billing and collections, with a focus on cross-functional communication

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–3 years of professional experience in applied business analysis.
• Experience with reporting methods and data-driven solutions.

Responsibilities

• Stay current on industry best practices and share with the team.
• Develop and maintain SOPs and documentation for systems and processes.
• Conduct research to improve productivity and efficiency of operations.
• Plan, schedule and document business workshops and decisions.

Skills

Analytical thinking

Problem solving

Client orientation

Financial modeling

Time management

Communication skills

Presentation skills

Education

Bachelor's degree in Business/Finance/Engineering

Equivalent education/experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Power BI

Job description

Crawford is seeking a Business Analyst - Client Services to analyze operations, design future-state processes, and support the USLA Client Services project team. You will organize workshops, document outcomes, and obtain signoffs while collaborating with VP, MD, and client executives to improve engagement and satisfaction.

The role involves data-driven decision support, reporting, and ongoing service deliverables including billing and collections, with a focus on cross-functional communication