Client Services Business Analyst - Strategy & Insights

Crawford & Company; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Crawford & Company Philippines seeks a Business Analyst - Client Services to support the Future State Target Operating Model for the USLA Client Services Project Team. You will schedule and organize team workshops, document outcomes, obtain signoffs, and enhance the client engagement experience through data-driven analyses and clear cross-functional communication.

You will work with VP and Managing Director, support new and renewal client setup, verify loss data, and deliver ongoing service

Qualifications

• Bachelor's degree in Business Administration, Accounting/Finance, Industrial Engineering, or related field.
• Equivalent combination of education and experience is also considered.
• 1–3 years of professional experience providing a working knowledge of applied business analysis concepts.
• Experience with reporting methods, general business practices, and procedures.
• Exposure to supporting project execution and data-driven solutions.
• Experience in Insurance Claims and Account Management.
• Business Analysis during design workshops.
• Excellent skills with Microsoft Word, Excel, PowerPoint, Visio, Power BI, etc.
• Demonstrates ability to manage projects involving planning, coordinating, and controlling.
• Proficiency in business process engineering, data management, and analytics.
• Demonstrates sound skills in fact gathering, defining objectives, and determining alternatives.
• Ability to analyze problems, develop hypotheses, and make sound recommendations.
• Demonstrates effective and diplomatic oral and written communication skills, including the ability to develop and convey complex information clearly and persuasively (including formal presentations) and to respond to questions from all levels of the organization.
• Demonstrates a sound knowledge of technology and how to relate business needs in data processing terms.
• Proficiency in developing financial models.
• Proactive and detail-oriented approach, with a focus on delivering high-quality outcomes.
• Effective time management skills, with the ability to manage multiple priorities simultaneously.
• Good time management skills and excellent attention to detail
• Strong sales and client orientation skills
• Good computer, systems, and software skills
• Strong analytical and problem-solving ability
• Well versed in benchmarking and its interpretation
• Strong understanding of the insurance/TPA industry and marketplace

Responsibilities

• Stay current on industry best practices and share with the team.
• Develops, writes, publishes, and maintains standard operating procedures and documentation.
• Conducts research studies of business operations to improve productivity.
• Participates in planning, scheduling, and conducting business workshops.
• Provides data and information to business units to enable informed decisions.
• May participate in development of business automation requirements.
• Evaluates and critiques software packages and productivity tools for applicability.
• May prepare project budgets and cost/benefit analyses.
• Helps provide business areas with additional business understanding.
• Coordinates with business units to integrate workflows and SOPs.
• Conducts audits to ensure compliance and effectiveness of standardized models.
• Represents Crawford at meetings with customers, vendors, and outside consultants.
• Keeps Manager informed of activities and issues; escalates as needed.
• Performs other related duties and assists with billing and collections.
• Upholds the Crawford Code of Conduct.

Skills

Business analysis

Data analytics

Project management

Communication skills

Sales & client orientation

Time management

Problem solving

Education

Bachelor's degree in Business Administration, Accounting/Finance, Industrial Engineering, or related field

Tools

Power BI

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Visio

Job description

Crawford & Company Philippines seeks a Business Analyst - Client Services to support the Future State Target Operating Model for the USLA Client Services Project Team. You will schedule and organize team workshops, document outcomes, obtain signoffs, and enhance the client engagement experience through data-driven analyses and clear cross-functional communication.

You will work with VP and Managing Director, support new and renewal client setup, verify loss data, and deliver ongoing service