Strategic BI Lead — Distribution Quality & Risk

Manulife/John Hancock; Makati; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Manulife/John Hancock is seeking a Distribution Quality Business Intelligence Manager to lead the BI capability within Distribution Risk and Quality Control. You will convert data on quality, conduct, persistency, complaints, misconduct, and corrective actions into actionable insights and management recommendations.

In this role you’ll develop dashboards, heatmaps, and early warning indicators, partner with MIS, and present governance-ready analyses to senior leadership.

Qualifications

• 6 to 10 years of experience in BI, analytics, risk management, MIS, distribution analytics, sales quality, governance reporting, or insurance distribution.
• Experience interpreting complex datasets and translating analysis into business recommendations.
• Experience in distribution, agency, insurance, bancassurance, financial services, operational risk, quality management, or compliance monitoring is preferred.
• Experience developing dashboards, heatmaps, scorecards, early warning indicators, or management reporting.

Responsibilities

• Develop and maintain a Distribution Quality BI framework across Agency Distribution.
• Translate raw data into root cause analysis, insights, and management recommendations.
• Identify recurring themes, systemic issues, and risk concentration across regions and leaders.
• Produce BI outputs to support proactive risk intervention and quality improvement.
• Prepare management-ready insights for governance and leadership forums.
• Partner with MIS and data teams to ensure accurate, timely data inputs and dashboards.

Skills

Business intelligence

Analytics

Risk management

MIS

Distribution analytics

Sales quality

Governance reporting

Insurance distribution

Education

Bachelor's degree in business management or related field

Tools

Power BI

SQL

Python

Tableau

Job description

Manulife/John Hancock is seeking a Distribution Quality Business Intelligence Manager to lead the BI capability within Distribution Risk and Quality Control. You will convert data on quality, conduct, persistency, complaints, misconduct, and corrective actions into actionable insights and management recommendations.

In this role you’ll develop dashboards, heatmaps, and early warning indicators, partner with MIS, and present governance-ready analyses to senior leadership.