Distribution Quality Insights & Risk Lead

Manulife; Makati; Hybrid; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Flexible environment

Job summary

Manulife seeks a Distribution Quality Business Intelligence Manager to transform quality data into actionable insights and decisions. You’ll lead a BI capability within Distribution Risk and Quality Control, translating risk signals into governance-ready recommendations.

You’ll build dashboards and heatmaps, partner with MIS, and drive early warning indicators across regions and advisors. Hybrid work with a focus on actionable analytics and risk reduction.

Qualifications

• 6 to 10 years of experience in business intelligence, analytics, risk management, MIS, distribution analytics, sales quality, governance reporting, or insurance distribution.
• Experience interpreting complex datasets and translating analysis into business recommendations.
• Experience with distribution, agency, insurance, bancassurance, financial services, operational risk, quality management, or compliance monitoring is preferred.
• Experience developing dashboards, heatmaps, scorecards, early warning indicators, or management reporting.

Responsibilities

• Develop and maintain a Distribution Quality BI framework across Agency Distribution.
• Analyze distribution quality, persistency, sales conduct, complaints, misconduct, and other quality indicators to identify emerging risks.
• Translate raw data into root cause analysis, business insights, and management recommendations.
• Identify recurring themes, systemic issues, concentration risks, and behavior patterns across region, branch, unit, leader, and advisor levels.
• Produce BI outputs that support proactive risk intervention and quality improvement.

Skills

BI expertise

Analytics

Risk management

MIS interpretation

Dashboard development

Governance reporting

Education

Bachelor’s degree in Business, Economics, Finance, Statistics, Data Analytics

Tools

Power BI certification

SQL

Python

Tableau

Job description

Manulife seeks a Distribution Quality Business Intelligence Manager to transform quality data into actionable insights and decisions. You’ll lead a BI capability within Distribution Risk and Quality Control, translating risk signals into governance-ready recommendations.

You’ll build dashboards and heatmaps, partner with MIS, and drive early warning indicators across regions and advisors. Hybrid work with a focus on actionable analytics and risk reduction.