Distribution Quality BI Manager: Risk Insights & Action

Manulife Financial; Philippines; Hybrid; PHP 5,576,000 - 8,055,000; Full time

Job summary

Manulife Financial is seeking a Distribution Quality BI Manager to lead the BI capability for Distribution Risk and Quality Control. You will translate data into actionable insights, perform root-cause analysis, and develop early warning indicators to guide management decisions.

You will analyze quality across distribution channels, persistency, complaints, misconduct, and actions, delivering governance-ready insights and prioritized recommendations.

Qualifications

• 6 to 10 years of experience in BI, analytics, risk management, MIS, distribution analytics, sales quality, governance reporting, or insurance distribution.

Responsibilities

• Develop and maintain a Distribution Quality BI framework across Agency Distribution.
• Analyze distribution quality, persistency, sales conduct, complaints, misconduct, replacement, policy alteration, and other quality indicators to identify emerging risks.
• Translate raw data into root cause analysis, insights, and management recommendations.
• Identify recurring themes, systemic issues, concentration risks, and behavior patterns across region, branch, unit, leader, and advisor levels.
• Produce BI outputs that support proactive risk intervention and quality improvement.
• Perform root cause analysis on deteriorating persistency, lapse trends, complaint concentration, misconduct patterns, replacement spikes, and other quality red flags.
• Develop and maintain early warning indicators for distribution quality deterioration.
• Build risk heatmaps to identify high-risk branches, regions, units, leaders, advisors, products, or behaviors.
• Recommend focus areas for Agency Governance investigation, field intervention, or management escalation.
• Support monitoring of intervention effectiveness by comparing pre-action and post-action quality indicators.
• Analyze in-force management indicators, including 3-month lapse, 13-month persistency, second premium lapse, conservation performance, and other relevant quality outcomes.
• Identify drivers of poor persistency outcomes and recommend targeted interventions.
• Evaluate whether persistency issues are linked to capability gaps, sales discipline, customer profile, product suitability, onboarding quality, or possible conduct indicators.
• Support management discussion on conservation, quality production, advisor behavior, and branch-level intervention priorities.
• Prepare management-ready insights for DRQC, Agency Governance, Distribution leadership, DSRC, DistQAR, and regional stakeholders.
• Provide analytical evidence to support governance conclusions, assurance findings, and management recommendations.
• Convert risk themes into prioritized action recommendations for management consideration.
• Support governance forums by providing quality trends, root cause narratives, early warning indicators, and intervention recommendations.
• Partner with MIS and data teams to obtain accurate, timely, and relevant data inputs.
• Ensure BI outputs are accurate, consistent, and fit for governance use.
• Maintain dashboards, heatmaps, and quality intelligence views where required.
• Support DistQI, DistQAR, DSRC, and management reporting by providing insight narratives rather than purely data tables.
• Challenge data inconsistencies and coordinate with relevant teams to improve quality of reporting inputs.

Skills

Business intelligence

Analytics

Risk management

MIS

Distribution analytics

Governance reporting

Sales quality

Education

Bachelor’s degree in Business Management

Bachelor’s degree in Economics

Bachelor’s degree in Finance

Tools

Power BI

SQL

Python

Tableau

Job description

Manulife Financial is seeking a Distribution Quality BI Manager to lead the BI capability for Distribution Risk and Quality Control. You will translate data into actionable insights, perform root-cause analysis, and develop early warning indicators to guide management decisions.

You will analyze quality across distribution channels, persistency, complaints, misconduct, and actions, delivering governance-ready insights and prioritized recommendations.