Distribution Quality Intelligence Lead

Manulife Financial; Hinoba-an; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Manulife Financial in the Philippines seeks a Distribution Quality Business Intelligence Manager to lead our BI capability within Distribution Risk and Quality Control. You will translate data on quality, persistency, conduct, and complaints into actionable insights and management recommendations, enabling prioritized interventions.

You’ll partner with MIS and data teams to produce heatmaps, early warning indicators, and governance-ready narratives, driving evidence-based decisions across

Qualifications

• 6–10 years of experience in BI, analytics, risk management, MIS, distribution analytics, or insurance distribution.
• Experience interpreting complex datasets and translating analysis into business recommendations.
• Experience with distribution, agency, insurance, bancassurance, financial services, operational risk, quality management, or compliance monitoring.
• Experience developing dashboards, heatmaps, scorecards, early warning indicators, or management reporting.

Responsibilities

• Develop and maintain a Distribution Quality BI framework across Agency Distribution.
• Analyze distribution quality, persistency, sales conduct, complaints, misconduct, replacement, policy alteration, and other quality indicators to identify emerging risks.
• Translate raw data into root cause analysis, business insights, and management recommendations.
• Identify recurring themes, systemic issues, concentration risks, and behavior patterns across region, branch, unit, leader, and advisor levels.
• Produce BI outputs that support proactive risk intervention and quality improvement.
• Perform root cause analysis on deteriorating persistency, lapse trends, complaint concentration, misconduct patterns, replacement spikes, and other quality red flags.
• Develop and maintain early warning indicators for distribution quality deterioration.
• Build risk heatmaps to identify high-risk branches, regions, units, leaders, advisors, products, or behaviors.
• Recommend focus areas for Agency Governance investigation, field intervention, or management escalation.
• Support monitoring of intervention effectiveness by comparing pre-action and post-action indicators.

Skills

Business intelligence

Analytics

Risk management

MIS

Distribution analytics

Sales quality

Governance reporting

Education

Bachelor’s degree in business management, Economics, Finance, Statistics, Data Analytics, Risk Management, Mathematics, Information Management, or related field

Tools

Power BI

SQL

Python

Tableau

Job description

Manulife Financial in the Philippines seeks a Distribution Quality Business Intelligence Manager to lead our BI capability within Distribution Risk and Quality Control. You will translate data on quality, persistency, conduct, and complaints into actionable insights and management recommendations, enabling prioritized interventions.

You’ll partner with MIS and data teams to produce heatmaps, early warning indicators, and governance-ready narratives, driving evidence-based decisions across