B2B Credit & Collections Specialist

S&P Global; Manila; On-site; PHP 600,000 - 840,000; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible time off

Continuous learning opportunities

Retirement planning

Job summary

S&P Global Manila is seeking an experienced Debt Collections professional to follow up on overdue invoices, enforce billing policies, and resolve disputes. The role requires strong English communication and collaboration across order management, customer service, and sales teams.

You will maintain accurate account records, respond to inquiries, and help improve cash flow while upholding internal controls and standards. This is a full-time role based in Manila.

Qualifications

• 2+ years of experience in a B2B collections environment.
• Excellent verbal and written English communication.
• Excellent problem-solving skills.
• Commitment to excellent customer service.
• Strong attention to detail, goal oriented.
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• Basic knowledge of MS Office Suite including Excel.
• Knowledge of SAP, Salesforce or HighRadius in AR environment.

Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Accountable for all customer disputes and owning these through to resolution.
• To ensure that all activities undertaken are completed in line with our internal controls and published processes.
• Undertake Sales Ledger account reconciliations as required.
• Respond promptly and completely to both customer and internal enquiries.
• Escalation of debt issues to account manager & line manager
• Working closely with order management, customer service/client relations, cash applications and sales management teams to resolve customer queries & dispute in time.
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team.

Skills

B2B collections

Verbal & written English

Problem solving

Customer service orientation

Attention to detail

Prioritization & multitasking

MS Office (Excel)

SAP / Salesforce / HighRadius (AR)

Tools

SAP

Salesforce

HighRadius

Job description

S&P Global Manila is seeking an experienced Debt Collections professional to follow up on overdue invoices, enforce billing policies, and resolve disputes. The role requires strong English communication and collaboration across order management, customer service, and sales teams.

You will maintain accurate account records, respond to inquiries, and help improve cash flow while upholding internal controls and standards. This is a full-time role based in Manila.