Strategic Accounts Growth & Retention Specialist

LALAMOVE PHILIPPINES INC.; Naga; Sur place; PHP 450 000 - 750 000; Plein temps

Résumé du poste

Lalamove Philippines Inc. is seeking a Corporate Account Manager to grow and retain key client portfolios while maximizing revenue. You will lead growth plans, upsell and cross-sell solutions, and drive adoption of Lalamove products across diverse accounts.

The role requires building strong stakeholder relationships, conducting business reviews, and coordinating with internal teams to resolve issues and reduce churn. On-site work at PITX may be required for field activities.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• At least two (2) years of experience in Corporate Account management functions from any industry.
• Proficiency in CRM platforms like Salesforce, HubSpot, Freshsales
• Must be willing to work on-site in Parañaque Integrated Terminal Exchange (PITX) and do fieldwork activities at times

Responsabilités

• Account Growth: Develop and execute account growth plans for assigned clients.
• Increase revenue and order volume through upselling, cross-selling, and service adoption
• Identify new business opportunities within existing accounts
• Drive client utilization of Lalamove's products and solutions
• Monitor client performance and provide recommendations to maximize logistics efficiency
• Account Retention: Build and maintain strong relationships with key stakeholders
• Conduct regular business reviews and performance discussions
• Proactively identify and address risks that may lead to churn
• Resolve client concerns and coordinate with internal teams to ensure timely solutions.
• Develop retention strategies for at-risk accounts
• Ensure a seamless customer experience throughout the account lifecycle
• Portfolio Management: Manage a portfolio of business accounts across different segments
• Prioritize accounts based on revenue potential, strategic importance, and growth opportunities
• Maintain accurate account records, forecasts, and pipeline updates
• Track account health and engagement metrics

Connaissances

Account Management

Sales Strategy

Communication skills

Formation

Bachelor's degree in Business, Marketing, or a related field

Outils

Salesforce

HubSpot

Freshsales

Description du poste

Lalamove Philippines Inc. is seeking a Corporate Account Manager to grow and retain key client portfolios while maximizing revenue. You will lead growth plans, upsell and cross-sell solutions, and drive adoption of Lalamove products across diverse accounts.

The role requires building strong stakeholder relationships, conducting business reviews, and coordinating with internal teams to resolve issues and reduce churn. On-site work at PITX may be required for field activities.