Strategic Account Delivery Manager

Millennium Technology Services; Manila; On-site; PHP 1,116,000 - 1,450,800; Full time

Job summary

A technology services firm is seeking a Senior Account Manager to build and maintain strong, long-lasting relationships with clients while being accountable for overall business metrics like revenue and contract value. The role demands at least 8 years of experience in account management, a Bachelor's degree in Computer Science, and strong leadership skills. The successful candidate will manage an account team, ensure compliance with contractual obligations, and drive customer satisfaction through effective communication and service delivery improvements.

Qualifications

• At least 8 years experience in Account Management and Operations.
• Attained a Bachelor's degree in Computer Science or equivalent.
• Preferred with customer fronting experience managing local operations.
• Good Communicator.
• Demonstrated leadership skills in managing matrix teams and suppliers.
• ITIL Certified.

Responsibilities

• Build and establish strong customer relationships at tactical and strategic levels.
• Accountable for overall business revenue, total contract value, and gross profit.
• Lead on all customer engagement and key initiatives.
• Manage account team assigned to the client.
• Ensure compliance that all contracts are supported with a customer purchase order.
• Monitor and manage services delivery and ensure customer satisfaction.

Skills

Account Management

Operations Management

Leadership Skills

Customer Communication

Education

Bachelor's degree in Computer Science or equivalent

Tools

ITIL Certification

Job description

A technology services firm is seeking a Senior Account Manager to build and maintain strong, long-lasting relationships with clients while being accountable for overall business metrics like revenue and contract value. The role demands at least 8 years of experience in account management, a Bachelor's degree in Computer Science, and strong leadership skills. The successful candidate will manage an account team, ensure compliance with contractual obligations, and drive customer satisfaction through effective communication and service delivery improvements.