Store Trainer

Milagrita Global Food Corporation; Pateros; On-site; PHP 279,000 - 469,000; Full time

Job summary

Milagrita Global Food Corporation in the Philippines seeks a Store Trainer to develop restaurant teams and drive operational excellence across Samgyupsalamat stores. You will lead onboarding, SOPs, food safety, and customer service training while traveling to multiple locations.

The role requires coaching, strong communication, and the ability to assess progress, deliver feedback, and partner with store and operations managers to close performance gaps.

Qualifications

• Bachelor's degree or equivalent in a related field.
• At least 2 years of experience in restaurant operations, training, learning and development, or store operations.
• Strong knowledge of restaurant operations, customer service, food safety, and SOP adherence.
• Excellent presentation, facilitation, coaching and communication skills.
• Highly organized, proactive, and able to engage employees at all levels.
• Willingness to do frequent field work and travel to different store locations.
• Proficient in Microsoft Office applications.

Responsibilities

• Conduct onboarding and operational training for newly hired restaurant team members.
• Deliver training programs on SOPs, food safety, customer service, and restaurant operations.
• Conduct in-store coaching to reinforce operational standards and service excellence.
• Monitor trainees' progress and evaluate training effectiveness through assessments and store observations.
• Identify performance gaps and recommend coaching and development plans.
• Ensure consistent implementation of company standards, policies, and procedures across stores.
• Partner with Operations Managers and Store Managers to address training needs and improve team performance.
• Conduct regular store visits to provide coaching, monitor compliance, and support operational initiatives.
• Prepare training reports and provide updates on training completion and employee development.

Skills

Training

Coaching

Presentation

Communication

Customer service

Field travel

Education

Bachelor's degree in Hospitality Management, HR, Business Administration, or related field

Tools

Microsoft Office

Job description

Store Trainer – Samgyupsalamat

Join the Samgupsalamat Team!

We are looking for a passionate and results-driven Store Trainer to help develop our restaurant teams and ensure operational excellence across our stores.

If you have a strong background in restaurant operations, enjoy coaching people, and are willing to travel to different store locations, we'd love to hear from you!

Key Responsibilities

• Conduct onboarding and operational training for newly hired restaurant team members.

• Deliver training programs on standard operating procedures (SOPs), food safety, customer service, and restaurant operations.

• Conduct in-store coaching to reinforce operational standards and service excellence.

• Monitor trainees' progress and evaluate training effectiveness through assessments and store observations.

• Identify performance gaps and recommend appropriate coaching and development plans.

• Ensure consistent implementation of company standards, policies, and operational procedures across assigned stores.

• Partner with Operations Managers and Store Managers to address training needs and improve team performance.

• Conduct regular store visits to provide coaching, monitor compliance, and support operational initiatives.

• Prepare training reports and provide updates on training completion and employee development.

Qualifications

• Bachelor's degree in Hospitality Management, HR, Business Administration, or any related field.

• At least 2 years of experience in restaurant operations, with experience in training, learning and development, or store operations preferred.

• Strong knowledge of restaurant operations, customer service, food safety, and operational standards.

• Excellent presentation, facilitation, coaching, and communication skills.

• Highly organized, proactive, and able to engage employees at all levels.

• Must be willing to do frequent field work and travel to different store locations.

• Proficient in Microsoft Office applications.

If you are passionate about developing people and driving operational excellence, we'd love to have you on our team.