Store Team Leader

AMBER GOLDEN CHAIN OF RESTAURANTS CORPORATION; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

AMBER GOLDEN CHAIN OF RESTAURANTS CORPORATION seeks a Store Team Leader to oversee daily store operations, lead staff, and drive sales while ensuring outstanding customer service. You will monitor performance, manage scheduling, and support business growth with effective inventory control and reporting.

You will develop teams, handle customer inquiries, and implement promotions, aiming for high service standards in a fast-paced retail environment. ASAP start preferred.

Qualifications

• Proven experience in retail, store operations, or team leadership.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in basic Microsoft Office (Excel, PowerPoint, Word).
• Knowledge of inventory management and sales reporting.

Responsibilities

• Manage daily store operations, including staff supervision, scheduling, and resource allocation to control expenses.
• Monitor team performance, delegate tasks effectively, and ensure high standards of customer service.
• Respond to customer inquiries, resolve concerns, and handle complaints in a timely and professional manner.
• Assist in developing and executing marketing campaigns and promotional activities to drive sales.
• Analyze sales reports, review projections, and track performance metrics to meet business objectives.
• Train and evaluate staff in sales and marketing functions.
• Maintain store organization, cleanliness, and proper inventory management, including stock replenishment.
• Prepare reports and presentations using PowerPoint and spreadsheets for management review.
• Coordinate with internal teams and customers during operational or system-related concerns.
• Provide technical assistance to customers when needed, including basic troubleshooting of equipment.
• Ensure compliance with safety, security, and operational standards.

Skills

Retail leadership

Staff supervision

Customer service

MS Office

Analytical skills

Inventory management

Sales reporting

Time management

Flexibility

ASAP availability

Education

Bachelor’s degree in Business Administration

Job description

Job description:

About the role

We are seeking a dedicated and results-driven Store Team Leader to join our growing team. In this role, you will oversee daily store operations, lead and develop staff, and ensure excellent customer service. You will play a key role in driving sales, improving operational efficiency, and supporting overall business growth.

What you'll be doing

• Manage daily store operations, including staff supervision, scheduling, and resource allocation to control expenses

• Monitor team performance, delegate tasks effectively, and ensure high standards of customer service

• Respond to customer inquiries, resolve concerns, and handle complaints in a timely and professional manner

• Assist in developing and executing marketing campaigns and promotional activities to drive sales

• Analyze sales reports, review projections, and track performance metrics to meet business objectives

• Train and evaluate staff in sales and marketing functions

• Maintain store organization, cleanliness, and proper inventory management, including stock replenishment

• Prepare reports and presentations using PowerPoint and spreadsheets for management review

• Coordinate with internal teams and customers during operational or system-related concerns

• Provide technical assistance to customers when needed, including basic troubleshooting of equipment

• Ensure compliance with safety, security, and operational standards

What we're looking for

• Proven experience in retail, store operations, or team leadership

• Strong leadership and team management skills

• Excellent customer service and communication abilities

• Proficiency in basic Microsoft Office (Excel, PowerPoint, an Word)

• Strong analytical and problem-solving skills

• Ability to manage multiple tasks and work in a fast-paced environment

• Knowledge of inventory management and sales reporting

• Willing to work flexible hours and be hands-on in store operations

• Bachelor’s degree in Business Administration or a related field is an advantage

• Willing to start ASAP