Store Team Leader

AMBER GOLDEN CHAIN OF RESTAURANTS CORPORATION; Antipolo; On-site; PHP 240,000 - 360,000; Full time

Job summary

AMBER GOLDEN CHAIN OF RESTAURANTS CORPORATION in Antipolo is seeking a Store Team Leader to oversee daily store operations, lead staff, and ensure excellent customer service. The role focuses on driving sales, improving efficiency, and supporting growth.

You will monitor performance, manage scheduling, handle customer inquiries, and coordinate with internal teams. The position requires strong leadership, retail experience, and proficiency with MS Office. Immediate start is preferred.

Qualifications

• Proven experience in retail, store operations or team leadership.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of inventory management and sales reporting.
• Willing to work flexible hours and be hands-on in-store operations.
• Bachelor’s degree in Business Administration is an advantage.
• Willing to start ASAP.

Responsibilities

• Manage daily store operations, including staff supervision and scheduling.
• Monitor performance, delegate tasks, and uphold service standards.
• Handle customer inquiries, resolve concerns, and address complaints.
• Assist in marketing campaigns to drive sales.
• Analyze sales reports and track performance to meet targets.
• Train staff in sales and customer service.
• Maintain store organization, inventory, and stock replenishment.
• Prepare reports and presentations for management review.
• Coordinate with internal teams and customers on operational issues.
• Provide basic troubleshooting for equipment as needed.
• Ensure safety and compliance with standards.

Skills

Leadership

Customer service

MS Office

Inventory management

Sales reporting

Analytical skills

Communication

Time management

Retail operations

Education

Bachelor’s degree in Business Administration

Tools

Excel

PowerPoint

Word

Job description

Job description:

About the role

We are seeking a dedicated and results-driven Store Team Leader to join our growing team. In this role, you will oversee daily store operations, lead and develop staff, and ensure excellent customer service. You will play a key role in driving sales, improving operational efficiency, and supporting overall business growth.

What you'll be doing

• Manage daily store operations, including staff supervision, scheduling, and resource allocation to control expenses

• Monitor team performance, delegate tasks effectively, and ensure high standards of customer service

• Respond to customer inquiries, resolve concerns, and handle complaints in a timely and professional manner

• Assist in developing and executing marketing campaigns and promotional activities to drive sales

• Analyze sales reports, review projections, and track performance metrics to meet business objectives

• Train and evaluate staff in sales and marketing functions

• Maintain store organization, cleanliness, and proper inventory management, including stock replenishment

• Prepare reports and presentations using PowerPoint and spreadsheets for management review

• Coordinate with internal teams and customers during operational or system-related concerns

• Provide technical assistance to customers when needed, including basic troubleshooting of equipment

• Ensure compliance with safety, security, and operational standards

What we're looking for

• Proven experience in retail, store operations, or team leadership

• Strong leadership and team management skills

• Excellent customer service and communication abilities

• Proficiency in basic Microsoft Office (Excel, PowerPoint, an Word)

• Strong analytical and problem-solving skills

• Ability to manage multiple tasks and work in a fast-paced environment

• Knowledge of inventory management and sales reporting

• Willing to work flexible hours and be hands-on in store operations

• Bachelor’s degree in Business Administration or a related field is an advantage

• Willing to start ASAP