Store Supervisor- My Town New York, Makati

STARBREAKER CORP; Makati; On-site; PHP 240,000 - 420,000; Full time

Job summary

STARBREAKER CORP in Makati City seeks a Store Supervisor to lead baristas, ensure friendly service, and maintain product quality across shifts.

You will train staff, monitor performance, manage schedules, and oversee safety, cleanliness, and store operations to meet brand standards.

Qualifications

• Minimum 3 years of supervisor experience in a restaurant, cafe, or related F&B setting.
• Barista experience is a plus; a relevant certificate is advantageous.
• Open to flexible hours and overseeing multiple stores/locations.
• Ability to structure qualitative and quantitative data and draw insights.
• Willingness to be assigned in Makati City, Philippines.

Responsibilities

• Identifies Barista performance challenges, provides assistance, coaches performance, monitors progress and capability for continuous improvement.
• Supervises Barista to ensure friendly, individualized service and educates customers about products.
• Trains and oversees Baristas and ensures products are prepared to approved standards and times.
• Ensures welfare, safety, and security of employees, location, and store operation.
• Manages staff schedules to meet manpower needs across shifts and stores.
• Coordinates with Team Leaders or Supervisors to balance manpower and movements.
• Oversees cashiering and fund management; ensures funds are available and reports are filed.
• Maintains product expertise and prepares coffee mixtures as approved.
• Maintains cleanliness, sanitation, and safety of food/beverage operations and equipment.
• Keeps workspace and store in good condition; coordinates repairs/maintenance.
• Implements company policies and procedures; participates in updates as needed.
• Facilitates incident investigations involving employees or store conditions.
• Manages reporting on employee benefits or timekeeping, etc.
• Aids marketing promotions or store events and educates staff accordingly.

Skills

Supervisory experience in F&B

Barista experience

Flexible scheduling

Data analysis / insights

Willing to be assigned in Makati

Job description

SPECIFIC DUTIES AND RESPONSIBILITIES

• 1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.
• 1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.
• 1.3. Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.
• 1.4. Ensures welfare, safety, and security of employees, location, and store operation in general.
• 1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.
• 1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• 1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available in a timely manner. Administers bank deposits and sales reporting according to policies and procedures.
• 1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.
• 1.9. Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies available for efficient operation of the store.
• 1.10. Keeps workspace, and cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure the overall look, and store/brand are according to approved identity.
• 1.11. Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.
• 1.12. Facilitates incident investigations involving employees or the general condition of the store, and its operation in relation with the lessor.
• 1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.
• 1.14. Aids marketing promotions or store events and educate his staff accordingly.

MINIMUM REQUIREMENTS

• 2.1. With at least three (1) years actual experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.
• 2.2. Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.
• 2.4. Amenable to working on flexible operational, extended hours - as needed, and overseeing different stores/locations.
• 2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.
• 2.6. Willing to be assigned in My Town New York, Makati City