Store Supervisor- Pateros and Taguig branches

STARBREAKER CORP; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

STARBREAKER CORP is seeking a Store Supervisor to lead barista teams across multiple branches in the Manila area. The role focuses on coaching performance, ensuring excellent service, and managing schedules, safety, and store operations.

The candidate should have 3+ years in supervision within food and beverage, a barista background is a plus, and flexibility to oversee several locations, including Taguig and nearby branches.

Qualifications

• 3+ years of supervisory experience in a restaurant or coffee shop.
• Barista certification or equivalent in food and beverage service.
• Flexible hours and overseeing multiple stores.
• Ability to structure and analyze data to draw insights.
• Willing to be assigned to Pateros and Taguig branches.

Responsibilities

• Identify performance challenges and coach baristas for continuous improvement.
• Supervise baristas to provide friendly, attentive service.
• Train and oversee baristas to ensure quality and speed.
• Ensure welfare, safety, and security of employees and store operations.
• Manage staff schedules and coordinate with team leaders.
• Oversee cashiering and fund management and sales reporting.
• Maintain product knowledge and coffee preparation per standards.
• Ensure cleanliness, sanitation, and equipment readiness.
• Maintain workspace and coordinate repairs or maintenance.
• Implement company policies and protocols.
• Facilitate incident investigations.
• Assist marketing promotions and store events.

Skills

Staff supervision

Customer service

Coffee beverage preparation

Training & coaching

Operations management

Education

Certificate in Food & Beverage Service

Tools

Cashiering systems

Job description

1. SPECIFIC DUTIES AND RESPONSIBILITIES

1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.

1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.

1.3. Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.

1.4. Ensures welfare, safety, and security of employees, location, and store operation in general.

1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.

1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.

1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available in a timely manner. Administers bank deposits and sales reporting according to policies and procedures.

1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.

1.9. Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies available for efficient operation of the store.

1.10. Keeps workspace, and cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure the overall look, and store/brand are according to approved identity.

1.11. Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.

1.12. Facilitates incident investigations involving employees or the general condition of the store, and its operation in relation with the lessor.

1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.

1.14. Aids marketing promotions or store events and educate his staff accordingly.

2. MINIMUM REQUIREMENTS

2.1. With at least three (1) years actual experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.

2.2. Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.

2.4. Amenable to working on flexible operational, extended hours – as needed, and overseeing different stores/locations.

2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.

2.6. Willing to be assigned in Pateros and Taguig branches