Store Supervisors- SHELL OF ASIA

STARBREAKER CORP; Guiguinto; On-site; PHP 279,000 - 391,000; Full time

Job summary

STARBREAKER CORP is hiring a Store Supervisor in Bulacan to lead a team of baristas and frontline staff. You will supervise service quality, coach performance, and ensure adherence to safety and cleanliness standards across the store network.

The role requires at least 3 years of supervisory experience in food and beverage, with barista background preferred. You will manage schedules, cash, and daily reporting while promoting promotions and customer satisfaction.

Qualifications

• 3+ years of supervisory experience in food & beverage, preferably in a cafe or restaurant.
• Barista certification or equivalent is a plus.
• Able to work flexible hours and oversee multiple stores.
• Ability to structure data and draw actionable insights.
• Willing to be assigned to Bulacan locations.

Responsibilities

• Identify performance challenges and coach baristas for improvement.
• Supervise service with friendliness and personalized attention to customers.
• Train and oversee baristas to ensure product quality and speed.
• Ensure welfare, safety, and security of staff and store operations.
• Manage staff schedules across shifts and stores.
• Coordinate with team leaders to balance manpower and movements.
• Oversee cashiering and fund management and daily sales reporting.
• Maintain product knowledge and prepare coffee per standards.
• Maintain cleanliness, sanitation, and safety of equipment and supplies.
• Keep workspace and carts in good condition; arrange repairs as needed.
• Implement company policies and store protocols.
• Facilitate investigations related to incidents affecting staff or store.
• Assist with reporting on benefits, timekeeping, uniforms, etc.
• Support marketing promotions and store events through staff training.

Skills

Barista supervision

Staff coaching

Cashiering

Food & beverage safety

Shift scheduling

Store operations

Product knowledge

Quality control

Incident investigations

Promotions coordination

Education

F&B service certificate

Tools

Cashier system

Financial reporting

Job description

1. SPECIFIC DUTIES AND RESPONSIBILITIES

1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.

1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.

1.3. Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.

1.4. Ensures welfare, safety, and security of employees, location, and store operation in general.

1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.

1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.

1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available in a timely manner. Administers bank deposits and sales reporting according to policies and procedures.

1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.

1.9. Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies available for efficient operation of the store.

1.10. Keeps workspace, and cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure the overall look, and store/brand are according to approved identity.

1.11. Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.

1.12. Facilitates incident investigations involving employees or the general condition of the store, and its operation in relation with the lessor.

1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.

1.14. Aids marketing promotions or store events and educate his staff accordingly.

2. MINIMUM REQUIREMENTS

2.1. With at least three (1) years actual experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.

2.2. Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.

2.4. Amenable to working on flexible operational, extended hours - as needed, and overseeing different stores/locations.

2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.

2.6. Willing to be assigned in BULACAN stores