Store Supervisor: Lead Operations, People & KPIs

MCA Asia Business Solutions Inc.; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

MCA Asia Business Solutions Inc. in Makati, Philippines, is hiring a Junior Store Supervisor to lead daily operations at the assigned site, ensure SOP compliance, and drive sales growth.

You will supervise staff, onboard new employees, conduct evaluations, manage inventory, and monitor KPIs while maintaining food safety standards and high customer service quality. Weekend and holiday shifts are required.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Food Technology, or a related field.
• Minimum of 1 year of supervisory or managerial experience in multi-unit management, food production, or the retail bakery industry.

Responsibilities

• Lead and manage day-to-day operations across their assigned site, ensuring SOP compliance.
• Conduct store inspections to maintain efficiency, displays, cleanliness, and safety.
• Supervise, coach, and motivate team members to enhance performance and customer satisfaction.
• Assist onboarding, training, and development of new employees.
• Conduct performance evaluations and address poor performance as needed.
• Monitor sales performance, analyze KPIs, and implement plans to meet targets and budgets.
• Oversee inventory control, verify opening/closing records, minimize waste.
• Prepare and monitor expenses, budgets, and management reports including P&L and labor reports.
• Ensure compliance with food safety, sanitation, and hygiene protocols.
• Resolve product and service quality issues promptly and professionally handle escalated complaints.
• Collaborate with marketing on promotions and product rollouts; observe customer behavior to upsell and align with marketing; willing to work at branch; weekend/holiday shifts.

Skills

Inventory management

Customer service

Food safety

Leadership

POS systems

Excel

Google Sheets

Reporting

E-commerce

Food delivery apps

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Microsoft Excel

Google Sheets

Job description

MCA Asia Business Solutions Inc. in Makati, Philippines, is hiring a Junior Store Supervisor to lead daily operations at the assigned site, ensure SOP compliance, and drive sales growth.

You will supervise staff, onboard new employees, conduct evaluations, manage inventory, and monitor KPIs while maintaining food safety standards and high customer service quality. Weekend and holiday shifts are required.