Store Personnel

Novacell Telecom; Batan; On-site; PHP 201,000 - 312,000; Full time

Job summary

Novacell Telecom is seeking a Store Personnel to manage daily store operations, engage customers, and drive sales targets across locations in the Western Visayas region of the Philippines.

You will maintain product knowledge, handle transactions, update customer data, and perform weekly inventory counts, while adapting to store relocation within the area. Strong communication and a customer-first mindset are essential for success.

Qualifications

• College level or higher.
• Customer-oriented, professional demeanor.
• Strong selling and communication abilities.
• Self-motivated, target-driven, dependable.
• Experience in hobby shops or collectibles is an advantage.

Responsibilities

• Man the assigned store during operating hours.
• Achieve sales quotas and targets.
• Maintain up-to-date product knowledge.
• Engage mall foot traffic and convert visitors.
• Build and maintain customer database per privacy rules.
• Ensure accurate accounting of sales and payments.
• Conduct weekly inventory counts and report discrepancies.
• Keep selling area clean and presentable.
• Be willing to work at different locations within the area.
• Perform other duties as assigned.

Skills

Customer engagement

Communication

Sales

Self-motivation

Retail experience

Education

College level or higher

Job description

ROLE SUMMARY

The Store Personnel is responsible for the day-to-day operation of the assigned store, delivering sales targets, providing excellent customer service, maintaining complete product knowledge, and ensuring accurate sales and inventory accountability. The role requires active customer engagement and flexibility to work across locations within the assigned area based on business needs.

KEY RESPONSIBILITIES

• Man the assigned store during scheduled operating hours. Work shifts may be adjusted from time to time depending on business requirements.
• Achieve the sales quota and other sales targets assigned to the store or individual.
• Maintain 100% familiarity with the products sold in-store, including product features, pricing, availability, promotions, and relevant collector or hobby information needed to assist customers.
• Actively engage mall or location foot traffic, invite potential customers to visit the store, understand their interests, and convert qualified traffic into customers.
• Build, update, and maintain an accurate customer database in accordance with company procedures and applicable privacy requirements.
• Ensure complete and accurate accounting of daily sales, payments, receipts, and other sales-related transactions.
• Conduct and document inventory counts at least once every week and promptly report any discrepancy, loss, damage, or stock concern.
• Keep the selling area, displays, merchandise, and customer-facing areas clean, organized, and presentable throughout the shift.
• Be ready and willing to be assigned or reassigned to different store locations within the assigned area when required by business needs.
• Perform other tasks that may be assigned from time to time.

QUALIFICATIONS

• At least college level or higher.
• Pleasing, professional, and customer-oriented personality.
• Excellent selling, customer engagement, and communication skills.
• Self-motivated, target-driven, dependable, and comfortable initiating conversations with customers.
• Experience in hobby shops, collectibles, specialty retail, or a similar environment is an advantage.

GENERAL EXPECTATIONS

• Demonstrate professionalism, integrity, customer focus, and accountability at all times.
• Comply with company policies, store procedures, mall or location rules, and reasonable management directives.
• Perform other duties that may be assigned from time to time based on business requirements.