Store Personnel

Novacell Telecom; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

Novacell Telecom in Metro Manila, Philippines, is seeking a Store Personnel to operate the assigned store, hit sales targets, and deliver outstanding customer service. You will maintain product knowledge, manage daily sales, and ensure inventory accuracy while staying flexible to work across locations in the area.

You should be customer-focused, with strong selling and communication skills, a professional demeanor, and the motivation to drive results in a fast-paced retail environment.

Qualifications

• College level or higher is preferred.
• Excellent selling and customer engagement skills.
• Strong communication and professional demeanor.
• Self-motivated and target-driven with the ability to initiate conversations with customers.
• Experience in hobby shops or collectibles is an advantage.

Responsibilities

• Man the assigned store during scheduled hours and adapt shifts as needed.
• Achieve the sales quota and other targets set for the store or self.
• Maintain 100% familiarity with in-store products, pricing, and promotions.
• Engage mall foot traffic and convert qualified traffic into customers.
• Build and update a customer database per company procedures and privacy rules.
• Ensure accurate daily sales, payments, and receipts.
• Conduct and document weekly inventory counts and report discrepancies.
• Keep selling area, displays, and customer areas clean and presentable.
• Be willing to be reassigned to different store locations within the area.
• Perform other tasks as assigned.

Skills

Customer engagement

Communication skills

Sales orientation

Self-motivated

Professional demeanor

Education

College level or higher

Job description

ROLE SUMMARY

The Store Personnel is responsible for the day-to-day operation of the assigned store, delivering sales targets, providing excellent customer service, maintaining complete product knowledge, and ensuring accurate sales and inventory accountability. The role requires active customer engagement and flexibility to work across locations within the assigned area based on business needs.

KEY RESPONSIBILITIES

• Man the assigned store during scheduled operating hours. Work shifts may be adjusted from time to time depending on business requirements.
• Achieve the sales quota and other sales targets assigned to the store or individual.
• Maintain 100% familiarity with the products sold in-store, including product features, pricing, availability, promotions, and relevant collector or hobby information needed to assist customers.
• Actively engage mall or location foot traffic, invite potential customers to visit the store, understand their interests, and convert qualified traffic into customers.
• Build, update, and maintain an accurate customer database in accordance with company procedures and applicable privacy requirements.
• Ensure complete and accurate accounting of daily sales, payments, receipts, and other sales-related transactions.
• Conduct and document inventory counts at least once every week and promptly report any discrepancy, loss, damage, or stock concern.
• Keep the selling area, displays, merchandise, and customer-facing areas clean, organized, and presentable throughout the shift.
• Be ready and willing to be assigned or reassigned to different store locations within the assigned area when required by business needs.
• Perform other tasks that may be assigned from time to time.

QUALIFICATIONS

• At least college level or higher.
• Pleasing, professional, and customer-oriented personality.
• Excellent selling, customer engagement, and communication skills.
• Self-motivated, target-driven, dependable, and comfortable initiating conversations with customers.
• Experience in hobby shops, collectibles, specialty retail, or a similar environment is an advantage.

GENERAL EXPECTATIONS

• Demonstrate professionalism, integrity, customer focus, and accountability at all times.
• Comply with company policies, store procedures, mall or location rules, and reasonable management directives.
• Perform other duties that may be assigned from time to time based on business requirements.