Store Personnel

Novacell Telecom; Pasig; On-site; PHP 201,000 - 301,000; Full time

Job summary

Novacell Telecom is hiring Store Personnel to handle day-to-day store operations, drive sales, and provide excellent customer service. You will maintain product knowledge, handle transactions, and support inventory accuracy across locations within the assigned area.

The role requires active customer engagement, strong communication, and the ability to work across multiple store sites as needed by business requirements. Previous retail experience is a plus.

Qualifications

• College level or higher
• Strong customer-facing communication skills
• Able to engage customers and meet sales targets
• Willing to work across multiple store locations

Responsibilities

• Man the assigned store during operating hours and be flexible to changes in shifts.
• Achieve sales quota and other targets for the store or individual.
• Maintain familiarity with products, pricing, availability, and promotions to assist customers.
• Engage mall foot traffic, invite customers to visit, and convert interest into sales.
• Build and update customer database per company procedures and privacy rules.
• Ensure accurate accounting of daily sales, payments, and receipts.
• Conduct weekly inventory counts and report discrepancies promptly.
• Keep selling areas clean, organized, and presentable throughout shifts.
• Be prepared to be reassigned to different store locations within the area as needed.
• Perform other duties as assigned by management.

Skills

Selling skills

Customer engagement

Communication

Self-motivation

Adaptability

Education

College level or higher

Job description

ROLE SUMMARY

The Store Personnel is responsible for the day-to-day operation of the assigned store, delivering sales targets, providing excellent customer service, maintaining complete product knowledge, and ensuring accurate sales and inventory accountability. The role requires active customer engagement and flexibility to work across locations within the assigned area based on business needs.

KEY RESPONSIBILITIES

• Man the assigned store during scheduled operating hours. Work shifts may be adjusted from time to time depending on business requirements.
• Achieve the sales quota and other sales targets assigned to the store or individual.
• Maintain 100% familiarity with the products sold in-store, including product features, pricing, availability, promotions, and relevant collector or hobby information needed to assist customers.
• Actively engage mall or location foot traffic, invite potential customers to visit the store, understand their interests, and convert qualified traffic into customers.
• Build, update, and maintain an accurate customer database in accordance with company procedures and applicable privacy requirements.
• Ensure complete and accurate accounting of daily sales, payments, receipts, and other sales-related transactions.
• Conduct and document inventory counts at least once every week and promptly report any discrepancy, loss, damage, or stock concern.
• Keep the selling area, displays, merchandise, and customer-facing areas clean, organized, and presentable throughout the shift.
• Be ready and willing to be assigned or reassigned to different store locations within the assigned area when required by business needs.
• Perform other tasks that may be assigned from time to time.

QUALIFICATIONS

• At least college level or higher.
• Pleasing, professional, and customer-oriented personality.
• Excellent selling, customer engagement, and communication skills.
• Self-motivated, target-driven, dependable, and comfortable initiating conversations with customers.
• Experience in hobby shops, collectibles, specialty retail, or a similar environment is an advantage.

GENERAL EXPECTATIONS

• Demonstrate professionalism, integrity, customer focus, and accountability at all times.
• Comply with company policies, store procedures, mall or location rules, and reasonable management directives.
• Perform other duties that may be assigned from time to time based on business requirements.