Sales Manager

Novacell Telecom; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Novacell Telecom is seeking a Sales Manager to lead the commercial and operational performance of its assigned store(s). The role includes directing Store Personnel, driving sales targets, maintaining retail standards, and reporting inventory and sales data to support head-office programs.

The ideal candidate will have strong leadership, coaching, and communication skills, with a focus on customer experience and precise reporting. Location is Mandaluyong, Metro Manila, Philippines.

Qualifications

• Bachelor-level or equivalent education with strong people-management aptitude.
• Proven sales leadership and store-operations experience preferred.
• Experience in hobby shops, collectibles, or specialty retail is a plus.

Responsibilities

• Oversee day-to-day sales and operational performance of the assigned store(s).
• Drive achievement of store sales targets and close performance gaps with action plans.
• Conduct regular product knowledge, selling skills, service standards, and process checks with Store Personnel.
• Manage attendance, scheduling, and deployment of Store Personnel.
• Prepare and submit accurate daily, weekly, and monthly sales/inventory reports.

Skills

Sales Leadership

People Management

Store Management

Reporting & Analytics

Coaching & Training

Communication

Organizational Skills

Multi-store Management

Education

Two-year or four-year college degree

Job description

ROLE SUMMARY

The Sales Manager is responsible for the commercial and operational performance of assigned store or stores. The role leads Store Personnel, drives achievement of store sales targets, maintains retail standards, ensures accurate reporting and inventory control, implements head-office programs, and manages key working relationships with malls, HR, and internal training teams.

KEY RESPONSIBILITIES

• Oversee the day-to-day sales and operational performance of the assigned store or stores.
• Achieve the sales quota assigned to each store and develop appropriate actions to address performance gaps.
• Regularly conduct product knowledge, selling skills, service standards, and process checks with Store Personnel.
• Manage and monitor the attendance, punctuality, scheduling, deployment, and coverage of Store Personnel.
• Prepare and submit accurate daily, weekly, and monthly sales and inventory reports within required timelines.
• Implement sales, marketing, promotional, merchandising, and customer-engagement programs cascaded by Head Office.
• Ensure that every assigned store is maintained in pristine condition, including displays, merchandise presentation, cleanliness, signage, and overall customer experience.
• Maintain strong and professional working relationships with mall management and other relevant location partners, and promptly address store-related concerns.
• Monitor inventory levels, inventory movements, stock counts, and discrepancies across assigned stores and ensure that corrective actions are implemented.
• Lead employee-relations matters involving Store Personnel in coordination with Human Resources, including attendance, conduct, performance, coaching, and disciplinary concerns.
• Lead and support the training and development of Store Personnel in coordination with the Training Team.
• Coach Store Personnel on sales conversion, customer engagement, product knowledge, database building, and achievement of sales targets.
• Perform other tasks that may be assigned from time to time.

QUALIFICATIONS

• Graduate of any two-year or four-year college course.
• Pleasing, professional, and customer-oriented personality.
• Excellent sales, people-management, and store-management skills.
• Strong leadership, coaching, communication, reporting, and problem-solving abilities.
• Highly organized, target-driven, and capable of managing multiple stores or locations when required.
• Experience in hobby shops, collectibles, specialty retail, or a similar environment is an advantage.

GENERAL EXPECTATIONS

• Demonstrate professionalism, integrity, customer focus, and accountability at all times.
• Comply with company policies, store procedures, mall or location rules, and reasonable management directives.
• Perform other duties that may be assigned from time to time based on business requirements.