Store Operations Manager – Banking Services (Cebu)

Eastwest Bank; Compostela; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Career development

Competitive salary

Incentives program

Mentorship

Career progression

Job summary

East West Banking Corporation (EastWest) in Cebu seeks a Service Manager to lead store operations, ensuring excellent customer service and compliance with regulatory rules. You will drive daily transactions, oversee balance reporting, and support profitability targets.

The role requires a college degree in Business or Accounting and at least five years of supervisory branch operations experience; banking familiarity with AMLC/KYC processes is a plus. Onsite work arrangement in Cebu.

Qualifications

• College graduate with preference for Business or Accounting
• At least 5 years supervisory branch operations experience
• Assistant Managers from other banks preferred with similar experience

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances.
• Assist in achieving Store's profitability target.

Skills

Supervisory experience

Regulatory compliance

AML/KYC knowledge

Education

Bachelor's degree in Business or Accounting

Job description

East West Banking Corporation (EastWest) in Cebu seeks a Service Manager to lead store operations, ensuring excellent customer service and compliance with regulatory rules. You will drive daily transactions, oversee balance reporting, and support profitability targets.

The role requires a college degree in Business or Accounting and at least five years of supervisory branch operations experience; banking familiarity with AMLC/KYC processes is a plus. Onsite work arrangement in Cebu.