Store Operations Leader & Guest Experience Coach

CHAGEE Philippines; Metro Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

CHAGEE Philippines is seeking a Store Manager to lead the day-to-day operations of our Metro Manila location. You will oversee opening and closing procedures, manage staffing, and ensure adherence to company policies while maintaining a welcoming, clean store environment.

You will train and supervise staff, optimize inventory through regular stock counts and orders, monitor expenses, and work with operations and marketing to boost traffic and sales.

Qualifications

• Diploma in Business Administration, Hospital Management or related field is not mandatory but an advantage.
• Minimum 2 years of experience in retail management, preferably in the F&B industry.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office, POS (Point of Sale) systems and possesses good learning attitude for new system.
• Responsible, highly motivated and proactive individual with regular and punctual attendance. Able to lead by example and set a good role model to the team member.
• Flexibility to work various shifts, work evening, weekends, and holidays as needed.

Responsibilities

• Oversee day-to-day operation of the store, including opening and closing procedures, staffing, and ensuring compliance with company policies and procedures.
• Ensure that all customers receive excellent service by providing a friendly and welcoming environment, addressing customer inquiries and concerns promptly and maintaining high standards of cleanliness and presentation of store.
• Train and supervise store staff. Provide ongoing coaching and feedback to staff and foster a positive and fun work environment to maximize employee and store performance.
• Manage inventory levels, conduct regular stock counts, and place orders for raw materials, ingredients, supplies and merchandise. Minimize waste and spoilage by implementing effective inventory control measures.
• Maintain high standard of product quality and consistency by overseeing the preparation and presentation of beverages and ensuring adherence to recipes and standards.
• Ensure store is at tip top condition and maintain hygienic environment and workplace for customers and staff.
• Monitor store expenses, including labor costs, cost of goods sold, and overhead expenses. Develop and implement strategies to maximize profitability and achieve store targets.
• Communicate with Operation Managers and collaborate with the marketing team to develop and implement marketing strategies and promotional campaigns to drive traffic and increase sales.
• Ensure compliance with health and safety regulations, food safety standards, and sanitation guidelines. Conduct regular inspections and audits to maintain a safe and hygienic environment for customers and staff.
• Analyze store performance metrics, including sales data, customer feedback, employee productivity. Prepare regular reports and communicate findings to management

Skills

Leadership

Customer service

Staff training

Inventory management

Communication

Education

Diploma in Business Administration, Hospital Management or related field

Tools

POS systems

Microsoft Office

Job description

CHAGEE Philippines is seeking a Store Manager to lead the day-to-day operations of our Metro Manila location. You will oversee opening and closing procedures, manage staffing, and ensure adherence to company policies while maintaining a welcoming, clean store environment.

You will train and supervise staff, optimize inventory through regular stock counts and orders, monitor expenses, and work with operations and marketing to boost traffic and sales.