Store Operations Lead — Coffee Shop

Pickup Coffee; Calapan; On-site; PHP 279,000 - 391,000; Full time

Job summary

Pickup Coffee is seeking a Store Supervisor to oversee daily operations, ensuring a smooth, customer-centric experience across Calapan and other Oriental Mindoro branches.

You will train and supervise Baristas, manage staff schedules, and coordinate with team leaders to meet service standards, safety, and quality. Familiarity with coffee preparation and POS systems is essential to drive performance and guest satisfaction.

Qualifications

• Minimum 1 year experience as a supervisor in a hospitality setting.
• Barista experience is a plus; a Food and Beverage Service certificate is an advantage.
• Willing to be assigned to Calapan City and other Oriental Mindoro branches.
• Able to structure and analyze qualitative and quantitative data to draw insights.

Responsibilities

• Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.
• Supervises the performance of Baristas to ensure store integrity and compliance with company standards.
• Provides guidance, coaching, and motivation to empower team members to achieve development and team goals.
• Identifies Barista performance challenges, coaches their performance, and monitors progress for improvement.
• Supervises Baristas to ensure products are served with friendly, individualized customer service and educates customers about items.
• Trains and oversees Baristas to ensure products are prepared to approved standards and timely.
• Ensures welfare, safety, and security of employees and store operations.
• Manages staff schedules to meet manpower requirements across shifts and store activities.
• Coordinates with Team Leaders to balance manpower schedules and staff movements.
• Oversees cashiering and fund management, ensuring policy compliance.
• Maintains product expertise and prepares beverages according to standards.
• Manages cleanliness, sanitation, equipment functionality, and supply availability.
• Ensures workspace and store are well-maintained and coordinates repairs and maintenance.
• Implements company policies and updates.
• Facilitates incident investigations involving employees or store operations.
• Administers employee-related reports and documents including benefits and pay slips.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills

Coffee machine operation

Customer service

POS proficiency

Coffee knowledge

Data analysis

Microsoft Office

Organization

Team collaboration

Integrity

Communication skills

Math skills

Problem solving

Education

Certificate in Food and Beverage Service

Job description

Pickup Coffee is seeking a Store Supervisor to oversee daily operations, ensuring a smooth, customer-centric experience across Calapan and other Oriental Mindoro branches.

You will train and supervise Baristas, manage staff schedules, and coordinate with team leaders to meet service standards, safety, and quality. Familiarity with coffee preparation and POS systems is essential to drive performance and guest satisfaction.