STORE MANAGER (CEBU)

International Specialty Concepts, Inc. (ZARA); Cebu City; On-site; PHP 420,000 - 650,000; Full time

Job summary

Bershka & ZARA at Ayala Center Cebu is seeking a Store Manager & Operations Manager to lead day-to-day store operations and a team of 10–20 staff. You will drive sales, oversee inventory and merchandising, and ensure exceptional customer experiences aligned with brand standards.

The role requires a degree in business and 2–3 years of store operations experience, plus strong leadership and analytical skills to optimize performance.

Qualifications

• Bachelor's degree in Business or related field.
• 2–3 years of experience in handling store operations.
• Fashion retail operations experience is essential.
• In-depth knowledge of customer service and strong leadership skills.
• Previous management experience to lead store operations.
• Strong analytical and problem-solving skills.

Responsibilities

• Customer Service: Ensure excellent customer experience across all store areas.
• Store Operations: Supervise day-to-day processes and ensure efficiency.
• Product & Visual Standards: Maintain store presentation and visual standards.
• People Management: Evaluate teams and supervise 10–20 staff.

Education

Bachelor's degree in Business

2–3 years of experience in store operations

Fashion retail operations experience

Customer service knowledge

Leadership skills

Management experience

Analytical and problem-solving skills

Job description

Brand: Bershka & ZARA

Position: Store Manager & Operations Manager

Store Locations:

• Ayala Center Cebu

Qualifications:

1. Bachelor's degree in Business or a related field.

2. 2–3 years of experience in handling store operations.

3. Fashion retail operations experience is essential for this role.

4. In-depth knowledge of customer service and strong leadership skills.

5. Previous management experience is required to lead store operations effectively.

6. Strong analytical and problem-solving skills.

A Manager is responsible for overseeing the day-to-day operations of the store to ensure smooth workflow, strong sales performance, and an excellent customer experience. This role includes supervising and supporting the store team, managing inventory and merchandising, and making sure sales targets and operational standards are met. Key responsibilities include creating work schedules, monitoring store performance, handling budgets, and addressing customer concerns. Overall, the Manager plays a vital role in keeping the store efficient, profitable, and welcoming for both customers and employees.

Job Description:

1. Customer Service

• Ensure an excellent customer experience across all store areas, including the sales floor, tills, and stockroom.

• Lead by example and ensure all teams follow brand standards for customer service.

2. Store Operations

• Supervise day-to-day store processes to optimize operational performance.

• Monitor adherence to company procedures and ensure operational efficiency.

3. Product & Visual Standards

• Maintain proper store and product presentation, including windows, stockroom, and replenishment areas.

• Ensure the brand image and visual standards are consistently met.

4. People Management

• Evaluate store management teams to identify areas for improvement.

• Ensure the right talent is placed in the right roles to maximize department performance.

• Supervise a team of 10-20 staff members across all store departments.