Store Manager

FC Home Center; Pampanga; On-site; PHP 180,000 - 260,000; Full time

Job summary

A retail company in Pampanga is seeking a dynamic individual to oversee store operations and enhance customer service levels. The role requires managing assets, inventory, and vendor relations while leading a team to achieve sales targets and maintain an excellent store image. You will be responsible for daily operations and will strive to optimize costs while ensuring exceptional customer service at all times.

Responsibilities

• Direct reporting to the Regional Head for issues and concerns.
• Drive sales by maximizing customer service levels and maintaining an excellent store image.
• Maintain expertise in all category appliances and furniture lineups.
• Manage and secure all company assets to operate the store efficiently.
• Ensure proper inventory levels to maintain merchandise availability.
• Maintain working relationships with corporate buying departments and vendors.
• Lead and develop a team of employees to achieve company objectives.
• Maintain store operations by enforcing operational and personnel policies.
• Resolve customer complaints and queries positively and professionally.
• Assist with register bookkeeping and regular inventory counts.
• Oversee and manage daily store operations to ensure smooth functioning.
• Supervise store displays and layout to drive more sales.
• Ensure exceptional customer service standards are maintained.
• Set and monitor sales targets, analyze data, and strategize to achieve quotas.
• Control store expenses and manage the budget effectively.
• Control store expenses and optimize costs.

Job description

Responsibilities

• Direct Reporting: Direct reporting to the Regional Head for issues and concerns.
• Sales Performance: Drive sales by maximizing customer service levels, operating procedures, and maintaining an excellent store image.
• Product Knowledge: Maintain expertise in all category appliances and furniture lineups.
• Asset Management: Manage and secure all company assets to operate the store efficiently and maximize profitability.
• Inventory Management: Ensure proper inventory levels to maintain merchandise availability.
• Vendor Relations: Maintain working relationships with corporate buying departments and vendors.
• Team Management: Lead and develop a team of employees to achieve company objectives.
• Operational Efficiency: Maintain store operations by enforcing operational and personnel policies and procedures.
• Customer Service: Resolve customer complaints and queries positively and professionally.
• Financial Tasks: Assist with register bookkeeping and regular inventory counts.
• Daily Operations: Oversee and manage the daily operations of the retail store to ensure smooth functioning.
• Inventory Management: Manage inventory levels, conduct regular stock checks, and ensure proper rotation.
• Visual Merchandising: Supervise store displays and layout, and ensure attractive displays to drive more sales.
• Customer Service: Ensure exceptional customer service standards are maintained at all times.
• Sales Targets: Set and monitor sales targets, analyze sales data, and strategize to achieve sales targets/quotas.
• Budget Management: Control store expenses, manage the budget effectively, and optimize costs.