Store Manager

Store Operations; Davao City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Casamia Furniture Center, Inc. is the company behind Our|Home, the leading lifestyle furniture store. This role oversees planning, directing selling activities and personnel to hit sales targets.

We are seeking a candidate with 3–5 years in store operations management, strong leadership, and experience in furniture retail. A 4-year degree is required, and prior furniture industry exposure is a plus.

Qualifications

• A graduate of any 4 year course.
• Candidate must have 3-5 years managerial background in store operations (retail/food/or any similar experience).
• Experience in the Furniture industry is a plus.
• Candidate must have strong leadership and managerial skills.

Responsibilities

• Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.
• Sales Achievement Plan: Execute directions and sales strategies to achieve or improve on sales targets.
• Sales Achievement Plan: Propose innovative ideas to increase market share.
• Sales Achievement Plan: Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.
• Customer Engagement: Ensure high levels of customers’ satisfaction through excellent service.
• Customer Engagement: Handle customer complaints, with the end in view of promoting customer goodwill.
• Customer Engagement: Obtain information from customers and sales people on merchandise for feedback to merchandising and management.
• Store Administration: Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Store Administration: Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
• Store Administration: Maintain good merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
• Store Administration: Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
• Store Administration: Ensure strict adherence of counter personnel to set counter policies, systems and procedures.
• Merchandise and Stock Management: Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
• Merchandise and Stock Management: Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
• Merchandise and Stock Management: Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
• Merchandise and Stock Management: Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.
• People Management: Conduct personnel performance appraisals to assess training needs and build career paths.
• People Management: Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
• People Management: Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
• People Management: Motivate staff.
• People Management: Coordinate with HR to hire the right candidates.

Skills

Leadership

Store operations management

People management

Education

4-year degree

Job description

Job Qualifications

• A graduate of any 4 year course
• Candidate must have 3-5 years managerial background in store operations (retail/food/or any similar experience).
• Experience in the Furniture industry is a plus
• Candidate must have strong leadership and managerial skills.

Job Description

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

1. Sales Achievement Plan
   • Execute directions and sales strategies to achieve or improve on sales targets.
   • Propose innovative ideas to increase market share.
   • Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.
2. Customer Engagement
   • Ensure high levels of customers’ satisfaction through excellent service.
   • Handle customer complaints, with the end in view of promoting customer goodwill.
   • Obtain information from customers and sales people on merchandise for feedback to merchandising and management.
3. Store Administration
   • Ensure standard operating procedures and compliance to Company policies are strictly implemented.
   • Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
   • Maintain good merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
   • Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
   • Ensure strict adherence of counter personnel to set counter policies, systems and procedures.
4. Merchandise and Stock Management
   • Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
   • Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
   • Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
   • Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.
5. People Management
   • Conduct personnel performance appraisals to assess training needs and build career paths.
   • Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
   • Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
   • Motivate staff.
   • Coordinate with HR to hire the right candidates.

Company Profile

Since it opened its first store in SM Megamall in 1997, Our|Home has become the country's leading lifestyle furniture store chain and has pioneered the idea of "lifestyle furniture concept store". It now boasts 33 stores (and growing!) in major SM malls located throughout the metro and the suburbs. Through the years, our philosophy remained consistent - to provide customers new and exciting home furnishing ideas as well as superb service.

Our|Home is a contemporary furniture store for your stylish living. You'll find furniture pieces and decor that are easy to mix and match. When you visit any of Our|Home store, you'll be greeted with a friendly and relaxed ambiance as well as our helpful staff, so you can enjoy the discovery of that furniture piece and tells you to "bring me home". Our|Home's lifestyle room set-ups suggest concepts to inspire your personal style and jumpstart the designer in you.

Casamia Furniture Center, Inc. is the company name of Our|Home.