Store Manager

Nezda Technologies, Inc.; Cavite City; On-site; PHP 360,000 - 720,000; Full time

Job summary

Nezda Technologies, Inc. is seeking a Store Manager to lead a large team with a focus on values, strong communication and strategic thinking. You will build a high-performance culture, forecast sales, manage budgets using Power BI and Excel, and ensure a world-class customer experience.

You will recruit and mentor staff, plan rosters, ensure DOLE compliance and safety standards, and continuously seek improvements in operations and service quality to drive store profitability.

Qualifications

• Experience leading large teams with a focus on values and effective communication.
• Ability to forecast sales and manage budgets using analytical tools.
• Strong commercial acumen with budgeting, forecasting and strategic planning.
• Maintain compliance with workplace regulations and safety standards.
• Proven track record of improving customer experience.

Responsibilities

• Build a high-performance team culture and maintain engagement.
• Coach and mentor staff to develop leadership skills.
• Lead training and onboarding for new hires.
• Plan rosters to meet productivity goals while respecting budgets.
• Address customer concerns to ensure high satisfaction.
• Monitor KPIs to drive store profitability.

Skills

Leadership

Team building

Data-driven decision making

Communication

Problem solving

Tools

Power BI

Excel

Job description

About the role

Store Managers are skilled in motivating, developing and leading large teams while maintaining a strong focus on values, behaviours and effective communication. Leading with a proactive and solutions focused mindset with the ability to think strategically, interpret data and respond swiftly to changing business and customer demands. You will have a proven ability to build strong relationships at all levels, managing expectations and collaborating effectively as a team player.

Key responsibilities

• Build a high-performance team culture, maintaining high engagement and trust within the team

• Identify, develop, and mentor internal talent for future leadership opportunities and talent programs to support succession planning

• Provide coaching, performance feedback, and implement improvement plans for underperforming team members

• Lead the team to deliver consistently a world-class customer experience

• Proactively address and resolve customer complaints to maintain high satisfaction levels

• Recruit and select team members to fill key roles across your shop, aligning with operational needs

• Lead effective training and onboarding programs for new hires

• Plan and optimise rosters to meet productivity goals, balancing headcount with budget

• Ensure compliance with DOLE and workplace agreements, meeting all legislative requirements

• Monitor and achieve key performance metrics to drive store profitability and productivity

About you

• Excel in data-driven decision-making by utilising analytical tools (Power BI, Excel) to forecast sales, manage budgets and optimise store performance

• Strong leadership and change management skills, with a focus on team-building and effective communication

• Demonstrate solid commercial acumen, including financial analysis, store budgeting, forecasting and strategic planning

• Uphold operational excellence by efficiently managing stock, scheduling, compliance and ensuring adherence to store procedures and safety standards

• Strong attention to detail, supported by excellent planning skills and the ability to prioritise multiple tasks

• Remain composed under pressure, able to adapt to challenging situations and maintain a high level of self-control

• Remain open to feedback, focused on self-improvement and driven to identify opportunities to enhance team and business performance