Store Experience & Customer Engagement Specialist

AIRR Labs Inc.; Philippines; Remote; PHP 260,000 - 360,000; Full time

Job summary

AIRR Labs Inc. in Manila, Philippines, is seeking a Customer and Store Experience Associate to own the online storefront and customer engagement for a portfolio of brand partners.

This role focuses on delivering a compelling, consistent shopping experience across ecommerce platforms, websites, and social channels. You will optimize store presentation, manage consumer communications, support campaigns with the Digital Brand Manager, and analyze customer behavior to drive satisfaction and

Qualifications

• Bachelor's degree required.
• Internship in e-commerce or customer service is a plus.
• Excellent verbal and written communication skills.
• Strong data collection, tracking, and analysis abilities.
• Attention to detail with a creative, multimedia-savvy mindset.
• Able to build rapport and collaborate across teams.

Responsibilities

• Own store presentation across platforms and brand partners.
• Ensure content freshness and consistency for assets and listings.
• Handle consumer inquiries with prompt, professional support.
• Support campaigns with the Digital Brand Manager and measure promo impact.
• Analyze online customer behavior to inform store design and optimization.

Skills

Communication skills

Data analysis

Attention to detail

Collaboration

Creativity

Multimedia mindset

Education

Bachelor's degree

Job description

AIRR Labs Inc. in Manila, Philippines, is seeking a Customer and Store Experience Associate to own the online storefront and customer engagement for a portfolio of brand partners.

This role focuses on delivering a compelling, consistent shopping experience across ecommerce platforms, websites, and social channels. You will optimize store presentation, manage consumer communications, support campaigns with the Digital Brand Manager, and analyze customer behavior to drive satisfaction and