Retail Sales & Customer Experience Specialist

Field Outsource Asia Inc.,; Metro Manila; On-site; PHP 223,000 - 357,000; Part time

Job summary

Field Outsource Asia Inc. is seeking a Customer Service Associate to join our retail operations in Metro Manila. You will greet customers, answer questions about product features, pricing, and availability, and provide product recommendations while resolving issues promptly.

Ideal candidates communicate well, have basic math skills, and are proficient with POS systems. You will upsell, stay current with promotions, and support inventory and merchandising in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong communication and interpersonal skills are essential.
• Experience in retail, customer service, or sales is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills for handling transactions.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Answer questions about product features, pricing, and availability.
• Provide product recommendations based on customer needs.
• Resolve customer complaints and issues promptly and effectively.
• Promote and upsell products to maximize sales opportunities.
• Stay up-to-date with product offerings, new arrivals, and seasonal promotions.
• Achieve or exceed sales goals and objectives.
• Assist in receiving and stocking merchandise and maintain visual merchandising standards.
• Operate cash registers, handle payments, and provide change.
• Handle returns, exchanges, and refunds according to company policy.
• Keep the store environment clean and organized.
• Work closely with team members to meet sales targets and store objectives.

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

Multi-tasking

Basic math

Education

High school diploma or equivalent

Tools

POS systems

Retail software

Job description

Field Outsource Asia Inc. is seeking a Customer Service Associate to join our retail operations in Metro Manila. You will greet customers, answer questions about product features, pricing, and availability, and provide product recommendations while resolving issues promptly.

Ideal candidates communicate well, have basic math skills, and are proficient with POS systems. You will upsell, stay current with promotions, and support inventory and merchandising in a fast-paced environment.