Technical Support Specialist: Solve Hardware & Software Issues

empleyado, Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A technology service company in Pasig, Philippines seeks a Technical Support Representative to assist users with computer hardware and software issues. Responsibilities include troubleshooting, guiding users through solutions, and resolving inquiries. Applicants should have a Bachelor’s degree in a related field and preferably some customer support experience. The role emphasizes excellent communication and problem-solving skills.

Qualifications

• At least 1 year experience in customer technical support preferred.
• Fresh graduates are welcome to apply.
• Ability to explain technical issues to technical and nontechnical staff.

Responsibilities

• Identify, investigate, and resolve user problems with computer software and hardware.
• Field support calls, chat, email from users with software inquiries.
• Guide users through diagnostic and troubleshooting processes.

Skills

Excellent verbal and written communication

Interpersonal skills

Customer service skills

Analytical skills

Problem-solving

Knowledge of software and hardware

Education

Bachelor’s/College Degree in Computer Science or related field

Tools

Microsoft Office Suite

Job description

A technology service company in Pasig, Philippines seeks a Technical Support Representative to assist users with computer hardware and software issues. Responsibilities include troubleshooting, guiding users through solutions, and resolving inquiries. Applicants should have a Bachelor’s degree in a related field and preferably some customer support experience. The role emphasizes excellent communication and problem-solving skills.