Customer Service Representative (Seasonal Account - October - December 2025)

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 279,000; Part time

Job summary

A customer service solutions provider in Metro Manila is seeking a Customer Service Representative for a seasonal account. The role involves responding to inquiries, providing technical support for STEM-related products, and assisting with customer order tracking. Ideal candidates are college undergraduates with customer service experience and strong communication skills. This is a temporary position based in Ortigas, Pasig City.

Qualifications

• At least 6 months of experience in customer service or technical support required; 1-2 years preferred.
• Familiarity with STEM tools or platforms (e.g., Scratch, Arduino) is a plus.
• Experience with helpdesk software is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide technical support and troubleshooting for STEM-related products.
• Assist customers with installation and configuration.
• Document interactions in CRM systems accurately.

Skills

Strong communication skills

Problem-solving skills

Ability to explain technical concepts

Familiarity with STEM tools

Education

Completed a minimum of 2 years in college

Tools

Helpdesk software (e.g., Zendesk, Freshdesk)

Job description

Customer Service Representative (Seasonal Account - October - December 2025)

Join to apply for the Customer Service Representative (Seasonal Account - October - December 2025) role at transcosmos Asia Philippines Inc.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
• Provide step‑by‑step technical support and troubleshooting for STEM‑related products (e.g., robotics kits, coding platforms, learning software).
• Assist with order tracking, product information, returns, account issues, and other general support.
• Assist customers with installation, configuration, and general product use.
• Document interactions in CRM systems accurately.
• Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
• Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
• Educate customers on product features and updates to maximize their user experience.
• Participate in team meetings and training sessions to stay up to date on product knowledge.

Qualifications

• College undergraduates must have completed a minimum of 2 years in college.
• Minimum of 6 months experience in customer service or technical support required; 12 years is preferred.
• Familiarity with STEM tools, apps, or platforms (e.g., Scratch, Arduino, LEGO Robotics, Python, etc.) is a plus.
• Strong communication and problem‑solving skills.
• Ability to simplify and explain technical concepts to non‑technical users.
• Experience with helpdesk software (e.g., Zendesk, Freshdesk) is an advantage.
• Amenable to work at OCC, Ortigas, Pasig City.

Employment Details

Seniority level: Entry level. Employment type: Temporary. Job function: Customer Service.