Customer Care Representative – Roxas City | Full-Time

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 179,000 - 201,000; Full time

Job summary

Work Avenue and Business Solutions Inc. in Roxas City, Capiz is seeking individuals for a customer service role that emphasizes listening, clear communication, and helping customers resolve concerns. This full-time position offers a stable monthly salary and opportunities to grow communication skills.

Ideal candidates are high school graduates with good verbal and written skills, a willingness to learn, and the ability to work well in a team and with assigned schedules.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the K-12 curriculum.
• Good verbal and written communication skills.
• Customer service or call center experience is an advantage, but applicants willing to learn are welcome.
• Able to understand customer concerns and explain information clearly.
• Willing to work full-time and follow the assigned schedule.
• Adaptable, responsible, and comfortable working in a team environment.

Responsibilities

• Understand customer questions and identify what assistance they need.
• Provide clear explanations about services, account information, and available solutions.
• Help address customer concerns while maintaining a respectful and professional approach.
• Check relevant details before providing information or processing requests.
• Keep accurate records of customer interactions and actions taken.
• Refer concerns to the appropriate team when further assistance is needed.
• Follow established procedures and maintain service quality throughout each interaction.

Skills

Verbal communication

Written communication

Customer service experience

Willingness to learn

Teamwork

Education

HS Diploma / High School Graduate

Job description

Good customer service starts with understanding what people need. We are looking for individuals who can listen carefully, communicate clearly, and help customers work through their concerns.

Work Avenue and Business Solutions Inc. is welcoming applicants for a customer service opportunity in Roxas City, Capiz. If you are looking for a stable, full-time position where you can develop your communication skills and gain valuable workplace experience, this may be the right opportunity for you.

The position offers a monthly salary of ₱16,000 to ₱18,000. Applicants who are willing to learn, adapt to new processes, and provide helpful customer assistance are encouraged to apply.

Key Responsibilities

• Understand customer questions and identify what assistance they need.

• Provide clear explanations about services, account information, and available solutions.

• Help address customer concerns while maintaining a respectful and professional approach.

• Check relevant details before providing information or processing requests.

• Keep accurate records of customer interactions and actions taken.

• Refer concerns to the appropriate team when further assistance is needed.

• Follow established procedures and maintain service quality throughout each interaction.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the K-12 curriculum.

• Good verbal and written communication skills.

• Customer service or call center experience is an advantage, but applicants willing to learn are welcome.

• Able to understand customer concerns and explain information clearly.

• Willing to work full-time and follow the assigned schedule.

• Adaptable, responsible, and comfortable working in a team environment.