Onsite Customer Service Agent - Roxas City (Flexible Shifts)

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas City is seeking motivated Customer Service Agents to assist customers with inquiries, provide accurate information, and resolve concerns. The role focuses on delivering a positive customer experience in the BPO industry.

The position requires good verbal and written communication, basic computer skills, and willingness to work onsite with shifting schedules, weekends, and holidays. BPO experience is not required, depending on account needs.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• Good verbal and written communication skills.
• Basic computer navigation skills.
• Willing to work onsite in Roxas City.
• Willing to work on shifting schedules, weekends and holidays.
• With or without BPO experience (depending on account requirements).

Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls.
• Provide accurate information about products, services, and account-related matters.
• Resolve customer complaints and service issues professionally.
• Assist with account updates, requests, and other customer-related transactions.
• Document customer interactions and update records accurately.
• Maintain a high level of customer satisfaction and service quality.
• Follow company policies, procedures, and performance standards.

Skills

Verbal communication

Written communication

Basic computer skills

Education

High School Graduate

Job description

Work Avenue and Business Solutions Incorporated in Roxas City is seeking motivated Customer Service Agents to assist customers with inquiries, provide accurate information, and resolve concerns. The role focuses on delivering a positive customer experience in the BPO industry.

The position requires good verbal and written communication, basic computer skills, and willingness to work onsite with shifting schedules, weekends, and holidays. BPO experience is not required, depending on account needs.