START ASAP | VIRTUAL PROCESS | Healthcare | Customer Service | Clark

Sutherland; Philippines; Vor Ort; PHP 290.000 - 424.000; Vollzeit

Benefits dieser Stelle

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling based on program

Performance incentives on selected?

World-class virtual support

Career development & advancement

Zusammenfassung

Sutherland is hiring Customer Service Associates in the Philippines to support a major US healthcare provider. If you have a background in BPO or healthcare accounts, this role offers growth in a people-first environment.

Responsibilities include handling insurance updates, balance inquiries, payment plans, and refunds, along with follow-ups for non-billing issues. Night shifts and a strong customer-service mindset are required.

Qualifikationen

• High school graduate.
• At least 10 months of experience in a Hospital or healthcare BPO account.
• Excellent verbal and written communication skills.
• Strong comprehension and customer service mindset.
• Willing to work on night shifts.
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

Aufgaben

• Assist with insurance updates, balance inquiries, payment plans, and refund requests.
• Handle insurance follow-ups and non-billing concerns.
• Ensure all customer interactions are professional, accurate, and solution-oriented.

Kenntnisse

Verbal communication

Written communication

AI tools familiarity

Night shift

Healthcare BPO experience

Ausbildung

High school diploma

Jobbeschreibung

We’re hiring Customer Service Associates to support one of the largest healthcare providers in the US. If you have a background in BPO or healthcare accounts, this is your chance to grow in a dynamic, people-first environment.

What You’ll Do:

• Assist with insurance updates, balance inquiries, payment plans, and refund requests
• Handle insurance follow-ups and non-billing concerns
• Ensure all customer interactions are professional, accurate, and solution-oriented

What We’re Looking For:

• High school graduate
• At least 10 months of experience in a Hospital or healthcare BPO account.
• Excellent verbal and written communication skills
• Strong comprehension and customer service mindset
• Willing to work on night shifts
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.