CSR - Healthcare Assistant - Fixed Weekends Off

Orbit Human Resource Services, Inc.; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Paid training

Night differential 20%

HMO coverage from Day 1

Life and Accident Insurance

13th/14th month pay

Annual salary review

Career development program

Positive work culture

Job summary

Orbit Human Resource Services, Inc. is hiring Customer Service Representatives for our Healthcare Account in Manila. This role is suitable for college graduates (with or without experience) or undergraduates with at least 2 years completed and 6 months of BPO or customer service exposure.

Strong English communication and customer service skills are required. Responsibilities include handling healthcare inquiries, communicating with clients via calls, email, or chat, resolving issues, documenting

Qualifications

• College graduate with or without experience.
• 2 years of college with at least 6 months BPO or customer service experience.
• Excellent English communication (spoken and written).
• Strong interpersonal, analytical, and problem-solving skills.
• Good comprehension and attention to detail.
• Basic proficiency in Microsoft Office tools.
• Willing to work onsite.

Responsibilities

• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
• Resolve concerns professionally and accurately document each interaction.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.

Skills

Excellent English communication

Interpersonal skills

Analytical skills

Problem-solving

Attention to detail

Education

College graduate (any course) with/without experience

2 years college + 6 months BPO experience

Tools

Microsoft Office

Job description

We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience) or college undergraduates (at least 2 years completed) with 6 months of BPO or customer service-related experience. Strong English communication and customer service skills are required.

Key Responsibilities:

• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
• Resolve concerns professionally and accurately document each interaction.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.

Qualifications:

• College graduate (any course) - with or without experience
• Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
• Excellent English communication skills (spoken and written)
• Good interpersonal, analytical, and problem-solving skills
• Strong comprehension and attention to detail
• Basic proficiency in Microsoft Office tools
• Willing to work onsite

What We Offer:

• Paid training
• Competitive salary and performance-based incentives
• 20% night differential
• HMO coverage for employee starting Day 1
• HMO dependent coverage upon regularization/certification
• Life and Accident Insurance
• 13th and 14th month pay
• Annual performance-based salary increase
• Career advancement and development program
• Positive and inclusive work culture