Sr. Technical Support (POS software)

Genie Technologies Inc.; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Genie Technologies Inc. in Makati is seeking a POS Support Specialist to resolve POS system problems, log tickets, and provide accurate IT product information.

You will work in a centralized ticketing system and ensure SLA adherence while coordinating with internal teams. The role requires a Bachelor's in CS/IT and at least 3 years of POS software support with fieldwork, plus fluent English and strong problem-solving skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or equivalent.
• At least 3 years of POS software support experience (with fieldwork exp).
• Experience implementing/configuring/supporting POS software systems.
• Knowledge in retail and/or food and beverage operations preferred.
• Tech savvy with office automation products, databases and remote support.
• Good understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Customer service oriented with excellent interpersonal skills.
• Fluent in English, both verbal and written.
• Willingness to work in Makati area.

Responsibilities

• Responsible for providing best course of resolution to all POS system-related problems and issues.
• Works out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA).
• Provides accurate information on IT products or services.
• Records events and problems and their resolution in logs.
• Provides internal professional organizational and administrative support.
• Works independently on a variety of assigned tasks to meet goals under general supervision and/or established guidelines; works in a team environment.
• Provides Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary.
• Coordinates with the internal department head on client requests for enhancements and development.
• Handles communication and technical support related tasks to 3rd party affiliates including BIR and Mall Admin.
• Provides documentation and procedures for internal and external use.

Skills

POS software support

Technical troubleshooting

Customer service

English fluency

Remote support

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Job Responsibilities:

• Responsible for providing best course of resolution to all POS system-related problems and issues.

• Works out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA).

• Provides accurate information on IT products or services.

• Records events and problems and their resolution in logs.

• Provides internal professional organizational and administrative support.

• Works independently on a variety of assigned tasks to meet goals under general supervision and/or established guidelines; works in a team environment.

• Provides Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary.

• Coordinates with the internal department head on client requests for enhancements and development.

• Handles communication and technical support related tasks to 3rd party affiliates including BIR and Mall Admin.

• Provides documentation and procedures for internal and external use.

Minimum Requirements:

• Bachelor's degree in Computer Science, Information Technology or equivalent.

• At least 3 years of POS software support experience (with fieldwork exp).

• With proven experience in implementing/configuring/supporting Point-of-Sale (POS) software systems.

• Knowledge in retail and/or food and beverage operations is highly preferred.

• Tech savvy with working knowledge of office automation products, databases, and remote support.

• Good understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and resolve basic technical issues.

• Must be customer service oriented.

• Excellent interpersonal skills.

• Fluent in English, both verbal and written.

• Strong organisational, multi-tasking, and time-management skills.

• Must be willing to work in Makati area.