IT Technical Support (System)

Tangent Solutions, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading technology solutions provider in the Philippines is seeking an IT Technical Support to join their team. Responsibilities include providing technical support, managing IT systems, and ensuring system uptime. Candidates should hold a BS in Information Technology and have experience with system support and network management. Effective communication skills are essential. The role requires availability for emergency issues and willingness to work shifts.

Qualifications

• Proven working experience as system support.
• Experience with operating systems, databases, networks, and patch management.
• Ability to create scripts and experience with automation tools.

Responsibilities

• Provides technical and administrative support to Systems Administrator.
• In charge of monitoring and maintaining all the company's IT systems and facilities.
• Performs on-call equipment troubleshooting and provides the necessary recommendation/solution.

Skills

Technical Support Experience

Operating Systems Knowledge

Network Management

Automation Tools

Good Communication Skills

Education

BS in Information Technology

Job description

Overview

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

We are looking for qualified IT Technical Support (System) candidates to join our Go Beyond Community.

Responsibilities

• Provides technical and administrative support to Systems Administrator
• Assist the Systems Administrator in systems maintenance and management.
• Securely manages, disseminates, and maintains technical and administrative information.
• In charge of monitoring and maintaining all the company\'s IT systems and facilities.
• Informs the ITD to resolve issues related to the system availability and security as well as the physical and environmental conditions of the data centers.
• In charge of checking and performing the daily, weekly, and monthly backups of dynamic files.
• Performs testing and installation of incoming system hardware and peripherals of the Company.
• Performs hardware, application version, patches, and system upgrades as needed.
• Performs regular preventive maintenance as specified in the operations manual.
• Provides a status report on the result of the scheduled preventive maintenance.
• Performs on-call equipment troubleshooting and provides the necessary recommendation/solution.
• Provides technical support to all business units and maintains work continuity through IT devices.
• Maintain system uptime of electronic mail, internet facility, and business applications (e.g. HRIS, TanApps, Vericentre, and others)
• Prepares weekly accomplishment reports and all other technical reports.

Qualifications

• Proven working experience as system support.
• Experience with operating systems, databases, networks, and patch management.
• Ability to create scripts and experience with automation tools.
• Familiarity with various operating systems and platforms.
• BS in Information Technology, Computer Science, or academic course/s in the area of ABM or STEM and related discipline.
• Availability outside of working hours to resolve emergency issues and deadlines.
• Willing to work on shifting schedules.
• Good written and verbal communication skills