IT Support Engineer

AJS Pharma, INC.; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A pharmaceutical company in Metro Manila is seeking a skilled IT Support Engineer to ensure smooth IT operations and user assistance. The ideal candidate will provide comprehensive technical support for hardware, software, and network systems. Key responsibilities include troubleshooting issues, deploying and maintaining hardware, and monitoring network performance. Proven experience in IT support and strong problem-solving skills are essential. This full-time position offers opportunities for professional growth in a collaborative environment.

Qualifications

• Proven experience in IT support, network management, and hardware/software troubleshooting.
• Strong knowledge of LAN/WAN, fiber optic cabling, CCTV systems, and audio-video setups.
• Excellent problem-solving and communication skills.

Responsibilities

• Troubleshoot and resolve issues with computers, software, networks, and peripheral devices.
• Deploy, configure, and maintain hardware, software, servers, and network infrastructure.
• Provide help desk support and manage user accounts.
• Monitor network performance and implement security measures.

Skills

IT support

Network management

Hardware troubleshooting

Software troubleshooting

Communication skills

Problem-solving

Tools

Windows OS

CCTV systems

Audio-visual systems

Job description

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We are looking for a skilled IT Support Engineer to join our team and provide comprehensive technical support across hardware, software, and network systems. This role ensures smooth IT operations, user assistance, and reliable infrastructure for business continuity.

Key Responsibilities

• Troubleshoot and resolve issues with computers, software, networks, and peripheral devices.
• Deploy, configure, and maintain hardware, software, servers, and network infrastructure.
• Provide help desk support and manage user accounts.
• Set up and operate audio-visual systems for events and hybrid meetings.
• Monitor network performance and implement security measures.
• Manage data backups, archiving, and recovery processes.
• Ensure compliance with software licensing.
• Patch management and technology upgrades.

Qualifications

• Proven experience in IT support, network management, and hardware/software troubleshooting.
• Strong knowledge of LAN/WAN, fiber optic cabling, CCTV systems, and audio‑video setups.
• Familiarity with Windows OS, networking protocols, and IT security best practices.
• Excellent problem‑solving and communication skills.

Preferred Skills

• Advanced troubleshooting of computer hardware and software.
• Network configuration and maintenance.
• Audio‑visual system setup for corporate events.
• Ability to work independently and manage multiple priorities.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology